Broadband mostly only works when telephone is off the hook, whats wrong?

Question

I used Orange and BT broadband but it still mostly only works when the telephone is turned on, if its turned off and left on standby it goes off again, all connections are correct and even a new socket has been fitted, two new hubs from BT have not worked correct, now its only working at present because the telephone has been turned on and then off so i can get online to write this question, PLEASE SOMEONE TELL ME WHATS WRONG AND DONT BE SILLY, this has been going on for over nine weeks

Answer 1

I do a lot of home broadband installation and fault-finding for my clients.

The number one problem is a telephone without a broadband filter plugged into the socket. That can give you no, slow or intermittent broadband.

The number two problem is faulty or non-standard internal telephone wiring or faulty broadband filters.

The number three problem is the broadband version of a bad line, due to problems with the external (BT) wiring.

You really need someone like me who will come to your house with some spares and some means of running diagnostics. In the meantime, remove the faceplate of your (new) BT master socket, plug the ADSL filter into the internal socket that is revealed and the Home Hub into that. Don't plug in a telephone (this procedure will temporarily disconnect your telephones). See if your broadband now works properly (move the computer to the hub if necessary). If it does then the problem is yours, something in your house. If it doesn't try a different filter and if that fails also then the problem is BTs.

Edit. P.S. If you have to call out BT they threaten to charge you an arm and a leg IF THE PROBLEM IS NOT DOWN TO THEM. If it's their problem there is no charge for the fix.

Answer 2

I don't know how to fix it but this is what happened to me.

I was with Pipex on a BT line. I had a 512kb connection.

Then it was upgraded to a 1Mb connection and then a 2Mb connection. But it was no use, I couldn't connect unless I was on the phone and talking. I contacted Pipex and they said it was all right. So did BT. They saw no problems. I bought three different routers. The same thing happened with all of them.

I used each router in a different house on a different broadband account (friends and work colleagues). All routers worked perfectly and there were no problems. I documented all of this to BT and also to Pipex.

Basically BT blamed Pipex and Pipex blamed BT. BT offered to come to my house and test the line and set-up for £200 ex VAT. I declined.

I had to take the phone off the hook and in the end I had to make a call to remain connected. There were no set times of the day when I could gain access without resorting to some bizarre method of taking the phone off the hook or making a phone call when I wanted to access my email.

Pipex later revealed that BT had admitted a faulty circuit panel at the digital telephone exchange.

I got a better deal with the Post Office. The problem stopped on the day the Post Office took over my phone calls. I'm still with Pipex. Hence the problem must have been with BT.

And I still enjoy my 2.2Mbps connection.

Answer 3

When you get BT Broadband you get a router and adsl filters plus the cd . Make sure you put the filters on all of your telephone . You then plug in the telephone to the phone inlet and the other end to your router.
Before connecting to the router put your cd in the drive and run the installation disk. follow the instructions and connect the cables as instructed. When you have the connection you can use the BT help desk to sort out the problems

Answer 4

You need to call the provider of your broadband.

If you have a BT phone and using Orange broadband, then it will be down to Orange and nothing to do with BT.

So please clarify which ISP is the issue.

I had problems like this but I am a BT broadband customer and the problem was resolved without exchanging the modem/hub.

You DO need to install a micro-filter on each phone you have in your home as per instructions, if you have faulty micro-filters then BT if they are the ISP should supply new ones.

It is also a possibility that your too far from the exchange or a problem in the box your phone line comes from is causing the issue, get which ever ISP your using to do a line test and test your broadband connection.

Answer 5

You need to create a LAN (Local Area Network). I know that you need a router, such as the Linksys Wireless-G Broadband Router (Model No. WRT54G) - about $75 1-1/2 years ago. A cable connects one of the computers to the router.I believe that they're on Version 5 now. You also need a modem to connect by cable to one of them. I have cable, and I believe that you are referring to Broadband DSL. Your DSL provider loaned you one if you are not using an internal one. You can tell that I'm not an expert, but I know a couple of them. Good luck on finding a bigger geek than I. Jeff

Answer 6

You need 1 filter for every socket with a -phone, fax modem or answering machine connected. If you use extensions involving socket doublers plugged into a socket, th filter must be fitted at the extension end. try disconnecting each filter and it's equipment in turn and see if the problem goes away. If not swap the filter on the dsl for another filter. This checks that you have no faulty filters.

Answer 7

Hello;

For now, is there a filter on every telephone line in the house? DSL gives you one, for each phoneline, when they install... it's to filter out noise for the DSL. If you don't have this, it'll cause noise (translated into interferance) for your internet connection. If this is not the case... write me back!
oh, and what is orange and bt broadband? is that the name of your provider, or is it bluetooth and something else? I've never heard of this.


Ciao;
Marcos

Answer 8

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Answer 9

Click on Start>Control panel>internet options>connections and check that the radio button next to "never dial a connection" has been selected.

Answer 10

Try changing the cable to the modem sound's like a dodgy cable this happened to me once.