Should I do her hair again. Or can I tell her to goto hell!?

Question

I did a full weave for $75 which is below normal rates.The client was very demanding wanting me to take her home after I did her hair.She found a ride but her ride rushed me to finish her hair. 3 weeks later she called me and told me that her tracks were lifting so i told her no problem! I will fix it for her.We set an appointment for a few days later on a Friday.Friday came she didn't show up or call me.I called her several times and didn't get a return call.She then started calling me again the next week.She didn't leave a message untill the following week saying I've been avoiding her calls and she need to talked to me about her hair.I called her back and explained to her that I am very busy and I lost money on Friday waiting for her.I asked her what happened Friday and she said she didn't have her phone on her.I told her that I would do her whole head over for a discount.she yelled and complained she didn't have any more money 4 me.Now she's calling me again wants me to do her hair

Answer 1

do not tell her to go to hell. if you do not want to do her hair be as calm and as polite as you can. you do not want her to damage your reputation. try to convince her that while you are a great hair dresser she would be better finding someone she liked better who get better meet her needs (be careful you do not downplay your abilities just stress that it is a personality difference, communication problem, scheduling issue (she needs a stylist who can work around her schedule - not sure one exists but that is not your problem), etc).

i answered this question in the other section, but i wanted to answer it again to specifically address how to deny her request, which would not make sense in the other question since you worded them differently. however, i included the some of my other response to reiterate some key points.

"do you think she would try to hurt you, your business, or your reputation? if she tried does her opinon have weight with your clients that it could harm your business. if you think she will cause more trouble if you do not do her hair than it would be to do her hair. then do her hair but you should probably ask for payment in advance or at least half of it (or some percentage of the total) or she is likely not to pay you at all! you need to make a living and you have already accomodated her enough, so she needs to get the money or deal with the way her hair is. unless of course the fault is yours, because it would hurt your reputation if your clients think you do a poor job and will not fix your mistakes. it does not seem to be your fault it seems like she is someone who is acting irresponsible and trying to get you to keep doing her hair for a discount or for free. if you think that is the case make sure you stay strong in your resolve.

if it is too stressful for you to deal with her, if she disrupts your other clients, and if she is never going to be satisfied. then tell her that she might be happier finding someone else to do her hair. say you gave her a discount and tried to please her, but it just is not going to work out, so she should find someone else."

best wishes!!

Answer 2

Hi dear,
For any business, customer satisfaction should be the motto
and the business owner should not loose patience.
Any businesses get all type of customers and you may have
heard the saying that all five fingers are not the same.
One time if she missed the appointment, you should,
as the business owner, give her benefit of doubt.
In my opinion you should give her another chance and she
may become your 'fan' customer for long.
If she does that again, then you are the boss to decide
and better ignore her, but by all means, not saying any
harsh words to her. This is in the interest of your own
business. If she is unhappy, she may spread bad about
your business by word of mouth and during this process,
if you loose one customer, it is not worth it and you may
loose more than one and not even knowing about your loss.
Good luck friend.

Answer 3

I think that you have bent over backwards to help this client and the fact that she had an appointment to have her hair fixed, which she didn't bother to keep or cancel is plenty enough. I believe you did everything possible to give good customer service. Give this client up as she is trying to take advantage of you and (and your shop). You don't need to do business with people such as these. Best wishes...sounds like you are an honest and caring person, trying to do the right thing.

Answer 4

the way i see it you have two options
1. since you already wentoutof your way and did her hairat a disount and set up a second appointment to redoher hair which she failed to show up for..... you did your part
2. if you are worried about word of mouth and negativecomments affecting your business you can set up one last attempt to redo her hair at your convenience, say on your slowest day. Let her know that this is the last time you will set time aside for her to fix her hair ( fix--- not completely redo) if she does not show up then wash your hands of her.
It seems that youhave alredy did what you coud to apease her and she is not willing to compromise with you.
IfI were you--- I would probably make one last attempt and then let it go.
It almost seems that she waited utniltheweave started to grow out so that she couldhave as free redo when the weave started to get loose ( 4 weeks semms like along time to ask for a fix on a job she "wasn't satisfied with"

Answer 5

i wouldnt do it for a discount, she said she had been trying to reach you but never left a message? if its important , then people will leave a message, and you are right, you lost money waiting for her, she shouldve called from someone's phone!!!

Answer 6

Recommend that she visit your competitor down the street.

Answer 7

sounds like a customer you dont even want. someone like that is not worth the trouble.

Answer 8

id tell her to go to hell

Answer 9

so not worth it!! Tell the ***** to go to hell!!!!!