I work in a retail clothing store and I absolutley love my job! There are, however a few drawbacks, mostly being the handfull of customers that come in and want to screw me over with the "I'm the customer, I'm always right." It's not true! For example, I had a customer completley destroy a skirt and wanted to return it for the full price she had paid for it. I couldn't return it at all because it had been altered, but she swore up and down that she "bought it that way". I know it was total crap because the same skirt, unaltered was directly to my left. She was mad and threatened to call my home office to report me. Our district manager even told us to not give her money back for it! So, why do people think this way? I firmly believe in superior customer service, but this is getting absolutley ridiculous.
2007-08-21 09:41:00 · 6 answers · asked by Kitty! 3 in Business & Finance ➔ Other - Business & Finance
It is so hard dealing with the general public! Most people out there are honest and good, but then you get the one's that are either out to get a deal, or (I'm convinced) out there to make my life living h*ll!
I rent out campers & motorhomes and we do a walk around for damage before it goes out and then when it comes back in. I'll have people swear up and down that "I didn't tear the side off the camper - it was like that". I told one guy that I didn't usually send out campers with trees stuck in the side - I would have to charge more for that. He still swears he didn't run into a tree - but I beg to differ that the tree branch stuck in the side was not there when it went out, and I highly doubt that someone brought a ladder out and stuck it in there ornamentally! And of course it is always my fault when they run over a gas pole or somehow wreck it - like I was driving the unit!
What you have to learn though is how to talk to them with out acusing them, and try to make them see how they might have things a little confused in their heads. Sometimes though if a customer is making a big stink and you have other customers around it is best to just cut your losses, get the "non-customer" out of there and focus on the real customers that are probably rolling their eyes at the jerk.
2007-08-21 09:58:28 · answer #1 · answered by KD 2 · 0⤊ 0⤋
You will always find those idiots that screw something up and to not want to take the blame for it. When I was in retail could always tell when there was a full moon by the clientèle shopping, could always tell when there was a new moon also, similar but slightly different.
2007-08-21 09:51:14 · answer #2 · answered by Pengy 7 · 2⤊ 0⤋
No. the shopper isn't constantly genuine, yet i think of the element of that announcing is to make team behave as though they have faith the shopper is solid. If the shopper thinks you think they're genuine, they are going to be extra actual pacified.
2016-10-08 23:47:31 · answer #3 · answered by Anonymous · 0⤊ 0⤋
Some people are just lame. They want something for nothing and they don't want to work for it. I wouldn't have given her money back either.
2007-08-21 09:48:21 · answer #4 · answered by Anonymous · 1⤊ 0⤋
The customer is (almost) always right...because they are the ones with the cash.
Unfortunately there will always be turds who try to take advantage in any ways they can.
2007-08-21 09:52:36 · answer #5 · answered by person 4 · 1⤊ 2⤋
Well, you have to at least act like they are to make the sale. Jennifer
2007-08-21 09:46:37 · answer #6 · answered by Jennifer 6 · 0⤊ 0⤋