Lexus damages my paint but blames me what is my next step of action?

Question

My car is a 2006 Lexus IS 350 pearl red with only 6,000 miles on it. Lexus told me when I purchased the car and paid additional for Perma Paint (I know its only a layer of wax) to bring the car in at 6 months for another coat. When I dropped off the car and my advisor did the walk through and there were no problems but a few days later they called me to come and look at the car. It was covered on the hood, roof and trunk with mini white spots some all the way through the paint. They tried to blame rock chipping and I have taken the car to another paint shop and came to the conclusion it was some type of acid (battery, wet cement etc...) Now my claim with Lexus has been denied because they call it "Impact damage" and that they took pictures of the circle and it has cracks leading away. I can file a claim with the BAR but thats only a ding to the dealership. Can anyone recommend a lawyer or another course of action? The estimate to repaint which depreciates the car will be aprox. $5000

Answer 1

Talk to the regional customer service rep. Start making noise and don't let up. File a complaint with the BBB, bring a civil suit against them. Just keep on going until it starts going your way.

Answer 2

I had the same problem with Ford. I found out where everyone lived, and I had my friends pummel their cars with rocks. I have another friend, Ahmet, he can do wonders with troublesome paint people.