Hi,I want to sue Airtel Pl Help me!!!?

Question

Hi,I am using airtel gprs.The speed is around 4-5 kbps and the server is down most of the time...I contacted customer care many times but they didnt do anything.I have noted my complain no. each time I register my complain and recorded the conversation.Now I am in the mood to sue them.To whom I address the legal notice?The Local Distributor or the registered office(Delhi).Pl giv me detail how to proceed..Pl Help me
Thanks

Answer 1

I have gone through all replies given by learned yahoo members in both your questions on this issue, agree with some & disagree with others. The gprs service is auxiliary service being provided by the telecommunication service providers & their charges if includes this service as a part of the main paid services it will be covered under the definition of service under the Consumer Protection Act,1986 & any deficiency in providing this service will be compensated under this Act . Lets assume this service has been paid for by you & are unable to avail it due to the act of service provider then definitely you can approach the District consumer forum (as the value of this service in any case is less the 20 lakhs) where the main registered office of the service provider is situated . The total time period for you to get any judgment from this forum may vary from 2 to 3 years or even more. The person against whom the judgment goes has full right to appeal against this judgment to the State consumer council & a second appeal lies in the National consumer council. The total time period in these appeal again range from 3 to 4 years or even more. A final appeal to the Supreme Court of India in the form of SLP can never be ruled out that if got admitted may take 3 to 5 years or more to decide. So the person should always be ready to spend about 10 to 12 years for this whole issue to be settled & lakhs of rupees at his disposal . Although engaging any lawyer or advocate is not necessary for the person when making any complaint under this Act before the consumer forum/council but since in your case this happens to be against a well known company & you don't expect its Chairman/MD Sunil Mittal will be coming to these forum/council to defend the Company for this issue but will engage his lawyers/advocates to deal with it. Once a lawyer/advocate is standing opposite you he will try his level best to browbeat you on each stage & even bring in extraneous issues thus complicating the main issue, hence you too will have to engage a lawyer/advocate to defend you hence I asked you to arrange good amount of money to pay your lawyer's fee through out the whole proceedings at each stage as you move up the stair case. People answering question relating to consumer affairs feel it’s very easy to go & make complaint to the district forum but what lays ahead no one knows. I myself a practicing lawyer had gone for my personal matter against no less a company Ansal Properties & infrastructures it took me 3 years to get a favorable order from the district forum against which they went to state council in appeal there again two years were wasted & after wasting these 5 years again one year was taken by them to finally dispatching my compensation/cost cheque. Had they gone to National council or Supreme Court in appeals the matter would still be pending? If you don't believe me check this question posted & answered by me by a member still suffering as his matter is pending in the National council in appeal >>> http://in.answers.yahoo.com/question/index;_ylt=AoSG3szDTf8gtR6U0m92sj6RHQx.?qid=20070816203345AA8V8Jx&show=7#profile-info-AA11569410 So what all you should in such a case ? Just change your service provider & get connection with a service provider who gives better services. Hope this suggestion will reach Airtel people through their employees who read this question & answers. This gprs conectivity problem I too face in my Airtel connection.

Answer 2

In Australia we have an office called the Communications Ombudsman. Any complaints against a provider must go through his office. He has the power to investigate claims and issue orders to the complainant and the provider. However, disputes can take many months just to be heard, and it can be a costly process once it reaches the courts. Unless you have been caused financial hardship to the tune of thousands of dollars in lost business then it is not worth the effort. Best to cut your losses, find a more reputable provider and tell everybody on this site (and any other site) how dissappointed you were with the internet providers service. Bad press is gonna cost them more than it will you.

Answer 3

If you have all the records and tapes, letters, SMS messages you can take up the matter to Consumer Forum and file a suit and get back all the amount so far what you have paid. You can also bring this information to the paper(press meetings) news and inform thousands of subscribers to know the real work they do in their Airtel Office. It will be a lesson to those officials and hereafter they will not play with the public. Yours VRVRAIO

Answer 4

I also use airtel gprs but it works fine 4 me.This is not big enough issue to sue them because u have the choice of stop using this service . But if they are wrongfully deducting ur account balance or incresing ur bills then u can sue them through consumercourt.

Answer 5

hi in network if you find congestion then u r not able to browse gprs pls try after smetime definately u can connect gprs
dis is guru i m working in airtel customer care in bang.

Answer 6

I intend to deal with your question in a different way inorder to bring out the root cause for such problems.

I have gone through the anwers posted by our members. I dont want to comment upon them since they are each correct in their own way, in the backdrop of their own experiences.

In India Tort liability is negligeble and no body seems to bother about the negetive impact this trend/situation is creating and we, the citizens are to be blamed for this scenario.

We dont bother if there are pits on the road, we dont seem to bother if our telephone stops functioning for a day or two, if our postage/parcel is lost in the transit, if our home appliances malfunction within the warranty period, and we dont bother or care to take action for numerous other things. And we merrily say that the thing is too small to complain. These may seem petty/tiny but if we dont stop them they inevitably turn big.

If an individual looses one paise to a company through some defect, deception or mischief or fraud, that individual's perception would be that he is only loosing one paise and he would refrain from taking any kind of action. But we are not aware of the magnitute of profits amassed by such companies by looting the massess all through the day, all through the month and all through the year. The secret of the trade is to deceive people in small amounts but in large numbers. The volume matters. It is but natural that if the company cheats you of even 10 rupees you wont be interested in suing that company since you dont have the time and you dont have the money and pursuing interest.

But look at what we are loosing. Dont we care for our society, the brotherhood. We are not realising the problem in its true perspective. Its a menace/decease which is turning the society hollow.

The perfect illustrative example is BATA's. Members might remember that Bata sold every of its product for 1.99 or 99.99 or 999.99 or 1500.99. On every transaction it retained one paise. The consumer never bothered to ask for the change. The consumer couldn't ask for change since there were no one paise coins. The amount (one paise) went unaccounted for. It conveniently robbed (a) its consumer, (b)both the State Government and the Central Government (by skipping taxes) and as well as (c) the society. Look at the amount of wealth it amassed by such a clever trick. Imagine in how many transactions Bata gained crores and crores of rupees. Fortunately this has stopped only due to the efforts of some public spirited person who ventured to take this company to task.

My dear members sorry for writing so much. I know it is boring to read this long an answer but dont you feel that it is high time we realise our responsibility and act in a fashion so as to further the betterment of the society.

Look at our neighboring nations where every segment of the society is organised and well disciplined. There the companies dont dare do such acts because they very well know that they would be losing much more than what they would earn by committing such frauds or mischief. The citizens of that country work/act on behalf of the entire community/society. I dont intend to say that theirs is a crime free and tort free society. This is a never ending continuos process and we need to keep on working on the betterment.

I am aware that we in India are also reacting to such situations and initiating actions on behalf of the society. But the numbers should rise and they should rise to such an extent that we gain a tort free society.

I for myself work on various issues in my own humble way. But it pinches me more if a person is robbed of his money in such a way. I visualise the entire picture where I see the company laughing merrily at its fraudulent gain.

Many of us dont even know that we are being robbed/looted or deceived even as on today. You are aware that the petrol or diesel rates are not even. The prices end in uneven amounts such as 48.31 for 1 litre petrol, 39.85 for 1 litre diesel. If I pay them 50 I'll get back 11 in the first case and if I pay 40 I wont get anything in the second case. Now how do we ask for the remaining change. We cannot. And we cannot force the dealers too because of lack of exact change. Due to this reason the dealers retain the change with them and this they continuosly do day after day. Imagine the volume of trade and the scale of loss. This has been going on for decades now. Look at what we are loosing. Leave alone what an individual is loosing. See what the Government is loosing. Crores and crores of rupees. And we keep complaining that the Oil pool deficit is on the rise.

I have initiated legal proceedings seeking to curb such a practise. I have corressponded to the concerned Departments, Ministries and the Central Government to introduce uniform pricing all over the region whereever the rates are similar. I have spent a considerable amount towards the expenses and my valuable time. I am not complaining nor am I trying to boast. I am sharing this with you all, for you to assess the damage petty things can make.

Therefore its not always what an individual is loosing or gaining. Think about the society. I am only trying to inculcate individual responsibility among the society.

In my opinion the companies/people or anyone doing such acts should be stripped of their entire wealth and dumped in some remote prisons.

Answer 7

Aru you ready for a life toll? only thing you can do is shoot all of them at their customer care. I have tried all other possibilities for my airtel connection. they will n't do anything. throw away their sim and took some other.

Answer 8

I have reasons to doubt your seriousness about the matter, but if you still are, then get in touch with a proper Advocate.

Answer 9

you can sue them through consumer forum, check in the phone directory u wil get the consumer protection forum and sue them for 1 million

Answer 10

Just change your server. You can not sue something such as this.````````