I think they are great what do you think...
2007-08-17 04:31:46 · 7 answers · asked by Anonymous in Consumer Electronics ➔ Cell Phones & Plans
They are awesome. Any time that I've ever had to call them, I was completely satisfied when the call was over. They have also won the JD Power & Associates award for Best Customer Service for 5 years straight.
http://www.jdpower.com/press-releases/pressrelease.aspx?id=2007017
2007-08-17 04:40:53 · answer #1 · answered by Anonymous · 3⤊ 1⤋
We had T-mobile last year and they were wonderful to us; they quickly took care of all disputed charges and notified us when our minutes were too close to the limit. Because of this we opted to get them again and I don't know what happened but it was HORRIBLE! They have an ambiguous refund policy and blatantly lied to us when we tried to return our phones (we couldn't get reception on the drive from Atlanta to Macon, GA), so we canceled our service anyway. Then they claimed service started when we ordered on the 16th of July so our 20 days were up, but we didn't even think of looking at phones until the 19th and didn't buy until the 21st, five days later. Then they claimed we only returned 2 phones, one car charger, and one bluetooth headset, but wouldn't you know we didn't pack it; a T-Mobile representative packed it for us and shipped it. We're in the process of getting our money back and honestly, these are the problems we've had. Some may say it's nothing but that was worth $180, so we're mad. I liked Cingular, but they do have a habit of throwing bogus fees in your bill.
2007-08-17 04:41:35 · answer #2 · answered by clairdeluny 3 · 0⤊ 0⤋
I agree with you and everyone else that T-Mobile definately has the best customer service in the industry. I wouldn't have switched to Verizon though if they had a better phone selection.
2007-08-17 04:45:10 · answer #3 · answered by quikdash6 6 · 0⤊ 0⤋
T-mobile Customer Service is the best, no doubt about it.
http://tmobilesignal.googlepages.com
Try the T-mobileSignal Helpline:
(952) 856-7377
2007-08-17 09:12:47 · answer #4 · answered by Shawn A 4 · 0⤊ 0⤋
my friends with that service are always very positive when they discuss the cs element of the phone.
2007-08-17 04:38:59 · answer #5 · answered by Michael M 7 · 0⤊ 0⤋
Top of the list - not by accident. They really seem to know what they rare doing...
2007-08-17 04:38:19 · answer #6 · answered by Tim M 4 · 0⤊ 0⤋
need help
2015-03-28 16:17:51 · answer #7 · answered by Ashraf 1 · 0⤊ 0⤋