Where I work at we help instructors set up their online courses. We give the instructors 2 complimentary training sessions that last about 1.5 hrs. They receive an instructors manual However, after they go through the training sessions the instructors are on their own. This one particular instructor thought that we were supposed to set up her class every semester and that's not how it works. She would wait till the last hour(literally)and say she didn't understand how to use her online course and that she needed help setting it up. Now mind you she has been teaching online classes for 2 years. Anyway, I get a call from her. She is screaming and crying on the phone saying she hates online courses she will never use it again. She also says that she has one hour to turn in her lesson plans. So I told her to let me call her back in 10mins because I need to contact my manager. So I get contact with my manager and I tell him the story. He gets so pissed off tells me...
2007-08-14 10:59:08 · 13 answers · asked by Anonymous in Entertainment & Music ➔ Polls & Surveys
"You should've passed her some tissue." He was like she does this every semester and I tell her we DO NOT set up courses for instructors. My boss then said give me her number so I can talk to her because I'm sick of her $h!t. LOL
2007-08-14 11:00:36 · update #1
Two little words..
Hang...up.
For one, I am an instructor. For two, I design online learning. For three, I don't let myself be victimized. Politely tell her she's on her own and to have a nice day. If she wants to talk to someone else, she can contact your manager. Then say...goodbye.
Your job is not your life.
2007-08-14 11:05:01 · answer #1 · answered by GeriGeri 5 · 0⤊ 0⤋
Yes in the pharmacy, there was this one customer who decided to try and renew her prescription as she was on her way to catch a flight out of the country. I told her it had to be called in by her Doctor, who had already left for the day, when I told her she couldn't get her medicine she started to cuss me out. I just walked away, I'm the boss in my pharmacy!!
2007-08-14 11:16:22 · answer #2 · answered by Tzipor 3 · 0⤊ 0⤋
No. have you ever? I endure in ideas one client who had a extra healthful approximately something petty and after coping together with her and calling my boss, i replaced into approved to critically decrease cost her purchase. After receiving the decrease cost, she apologized for biting my head off, asserting she does stuff like that each and every of the time, and he or she gets loads of issues low-priced or unfastened this form. i could no longer have self assurance human beings did this form of element. yet some do.
2016-10-02 08:10:27 · answer #3 · answered by savitz 4 · 0⤊ 0⤋
Try handling 25 irate teenagers after gym class.
2007-08-14 11:02:01 · answer #4 · answered by White 7 · 4⤊ 0⤋
Patients are our customers. We regularly, as nurses, get customer care training. We call it Smile School.
2007-08-14 11:05:23 · answer #5 · answered by Anonymous · 0⤊ 0⤋
I do get irate customers a lot when it comes to paying there payments! I love to make them angry (with a smile on my face) because they are so wrong!!!!!!
2007-08-14 11:04:39 · answer #6 · answered by DrPepper 6 · 0⤊ 0⤋
Just be glad you aren't her. Listen as long as you can. Then tell her none of this changes the current situation.
2007-08-14 11:06:26 · answer #7 · answered by thirsty mind 6 · 0⤊ 0⤋
Well, at least your boss is sounds cool over the situation!
: )
2007-08-14 11:04:36 · answer #8 · answered by Erato 6 · 0⤊ 0⤋
I work at a bank, when you tell someone they are overdrawn, suddenly it's your fault, last week I told someone it wasn't my fault they were overdrawn, they didn't like it but hey it's not!!
2007-08-14 11:03:13 · answer #9 · answered by cherrie022 5 · 1⤊ 0⤋
Yes I have.
2007-08-14 11:04:36 · answer #10 · answered by Nico 7 · 0⤊ 0⤋