I get really annoyed when I can't understand them or they are on autopilot i.e. no deviation from the script whatever. I know it is a way of saving the company and ultimately the customer money...... tell me what you think?
2007-08-14 08:14:50 · 26 answers · asked by Jojotraveller 4 in Entertainment & Music ➔ Polls & Surveys
Grrrrrrrrrrrrrrrrrrrrrrrrrrrrr, really p**s me off, can't understand us, we can't understand them, takes at least three times as long to get your problem understood, then you get passed to another one and have to explain it again three times, then you have trouble understanding the answers.
The same with these cold calls from countries outside the UK, hate answering the phone to find no one there because someone else answered their call first.
I also hate it when you answer the phone stating who you are and the person the other end puts the phone down without even having the common courtesy to say 'sorry, wrong number' Grrrrrrrrrrrrrrrrrrrrrrrr
2007-08-14 08:39:36 · answer #1 · answered by Tom M 5 · 2⤊ 0⤋
Two ways I have found to get rid of Overseas call centres.
Phone rings,
me: Hello
Them: My name is Bilimangaloo, How are you?
Me: Well I've got this terrible pain in my shoulder, seeing as you asked, can you help me?
Them: No I cannot, but......
Me Well, phukoff then and hang up.
Phone rings,
Me Hello,
Them: Hello, My name is Bilimangerloo and I am.....
Me: Sorry to interupt your flow there is someone at the door.
Drop the phone and wait until the long screech BT's signal that the line is clear.
Both these work and I get the last word.
2007-08-14 08:32:47 · answer #2 · answered by Terry G 6 · 1⤊ 0⤋
Oooh don't get me started!! My broadband provider has call centres in India. I call, I end up talking to someone I don't understand and they can't understand me. Ironic thing is that they also have a call centre just 15 miles from my house but I never get through to them.Grrr.Even emails get redirected to India. Their customer care sucks.
2007-08-14 08:37:36 · answer #3 · answered by . 6 · 1⤊ 0⤋
Good question. I tried to set up a Direct Debit with BT at the weekend. I waited 10 minutes in a queue and then got through to an Indian Call Centre. Spoke to a very nice Indian employee, who kept putting me on hold. Then we got cut off!! Needless to say, i couldn't face ringing back and so will have to continue to pay by cheque and incur a penalty of £4.50 per quarter - disgusting. Tried to sign up on-line, for the DD with BT; type face so small, I couldn't read it. Their customer service SUCKS.........
2007-08-14 08:23:05 · answer #4 · answered by Anonymous · 2⤊ 0⤋
I think they are great to wind up, start chatting to them or ask weird questions and they have to stick to their script it is so funny. When they ask who you are say is that your name it is nice how long have you had that name or
Do you get good wages working in a call centre and what is your job satisfaction like do you get regular breaks.
It drives them wild.
I agree with all the other points though when you have to repeat things over again and then they do not understand you and it is very annoying that is why strike first while you have them.
2007-08-14 08:31:37 · answer #5 · answered by Anonymous · 1⤊ 0⤋
Had a call from a call centre in India today......the only word i was able to understand in a 3 minute call was the word 'newsletter' and when I said I didn't understand they kept rambling on, so I said "Goodbye"....she didn't seem to understand what goodbye meant....in the end I set the phone down and they were STILL rambling on!
ps. buy yourselves a little musical toy and switch it on when they ring....I've got one that plays 'Jingle Bells' - works everytime but today I couldn't find it or I would have used it :)
2007-08-14 08:19:49 · answer #6 · answered by Anonymous · 2⤊ 0⤋
I absolutely hate them - I have spent hours on the phone to BT broadband as they have call centres abroad and I get put through to different departments and have to keep repeating everything and like u said they are on autopilot - they may be saving money but they are also losing customers
2007-08-14 08:20:22 · answer #7 · answered by Anonymous · 1⤊ 0⤋
i am with you there.
it's very annoying when they are obviously sticking to a script and won't deviate and listen to you when you say you aren't interested or want something else.
the other thing that annoys me is any call centres when they are rude to you,
i actually had a guy say to me the other day -
"well, why don't you want to save money on your mortgage, are you thick or something"!!!!!
needless to say the phone was slammed down and he will be reported to his company (not that they will care much but it will make me feel better!)
2007-08-14 08:19:54 · answer #8 · answered by lola 5 · 1⤊ 0⤋
Great. If you chat them up they can give you local weather reports (for Mumbai, say), the currency exchange rate, their grandad's first name, whether they're married or not, which UK soccer club they support, prospects for the opposition parties in the next election etc. It's good fun sometimes, if you've got time to spare. They pay for the friendly chat, so you can keep them on for as long as you wish, until they rumble you and hang up.
2007-08-14 08:24:33 · answer #9 · answered by Anonymous · 1⤊ 0⤋
I hate 'em!
I don't talk to NOBODY overseas about my accounts!
If someone from Bangladesh calls my house trying to sell me something or trying to get me to upgrade my service(s), I accuse them of everything from the stock market crash of '29 to 9/11!
2007-08-14 08:31:53 · answer #10 · answered by Anonymous · 1⤊ 0⤋