CD/DVD Drive In Laptop?

Question

I have a laptop and the cd/dvd drive has stopped working. I thought it was broken and bought an external usb cd/dvd drive. That one does'nt work either and now realise that it is not the internal one that is broken it does not work with external one either. What could be the problem? I have tried cleaning the heads which has not helped either. Have I done something wrong when trying to play a cd, is there something internal that needs to be changed, have I changed a setting without realising so? Any help would be appreciated. Any other usb devices work, so I know its not that connection that is broken either. Thanks. Kathleen

Answer 1

Check DEVICE MANAGER for any ! marks beside things.

Also worth trying the "delete" option against any CD/DVD drives shown in device manager to force windows to redetect them.

Does drive show in Windows at alll ? Does it give errors on reading ?

Answer 2

for your internal drive, i suggest that you go into your control panel and find the drive's properties. If it says that there is a problem, then by troubleshooting it should only take a couple of minutes. If it says the device is working properly, then you have a really bad problem and i suggest call you computer companies tech support to find the root of the problem. It might take a half an hour, but it's worth it. Then you can just return the external drive, or sell it.

Answer 3

Try this. Right click on the My Computer icon then select properties. System properties will pop out. Select hardware tab then choose device manager. Under device manager expand the dvd/cd-rom drives category. Right click on your dvd/cd-rom drive(s) connected. Make sure it is enabled. If not enable it.

Answer 4

there are lots and lots, I own a laptop with DVD-RW which is from EiSystems which cost £329. check out the pcworld website