Ok i brought a dvd from HMV but I didn't realise i already had one. So i asked for a refund, they refused and gave me money on a card.
Surely this is illegal?
2007-08-14 00:33:23 · 25 answers · asked by My pic looks good 2 in Politics & Government ➔ Law & Ethics
Gasve the recipt and never even took the plastic wrapping off the dvd
2007-08-14 00:44:11 · update #1
I have looked on BBC's watch dog and they have said not to accept credit but cash as I am entitled to it.
2007-08-14 01:13:52 · update #2
It's legal if you opened the dvd case. Otherwise, I don't see why they didn't give you the refund. Store policy?
2007-08-14 00:36:29 · answer #1 · answered by *october girl* 4 · 0⤊ 2⤋
The moral of the story is that you should try clothes on BEFORE removing the tags and definitely before washing the item. I don't think this is a way for stores to make money off of customers. What would you have expected the store to do with a top that you had washed? They couldn't have put it back out on the floor for sale because it was very clearly used. How would that be fair for the store? It's not their fault that your friend bought the wrong size, right? If you hadn't removed the tags and washed the top they probably would have let you exchange it. Legally and morally the store is completely golden. Even limiting the time in which a customer can return an item is reasonable. (Shoplifters routinely used old receipts to request refunds for items they've just stolen.)
2016-05-17 09:13:36 · answer #2 · answered by ? 3 · 0⤊ 0⤋
It is perfectly legal, when you purchase an item you essentially consent to the terms of their sales agreement.
It is a contract. At HMV or at least any of the HMV's I have been at it is a posted policy and any employee will be able to tell you what it is.
Store credit only is an entirely legal alternative as you agreed to the terms of sale when you purchased the item.
Places like HMV are bound by copyright laws, anti piracy laws and intellectual properties laws. It is entirely reasonable that they do not give refund as in many cases they legally cannot.
2007-08-14 02:14:56 · answer #3 · answered by smedrik 7 · 1⤊ 0⤋
No, it's not illegal especially where CD's, DVD's and other types of software are sold since most can be copied/pirated... It's up to the consumer to ask, or read the return policy before the transaction is completed.. So, save the DVD for someone as a gift.. Or could you possibly exchange it for an even credit? Was the DVD opened? good luck
2007-08-14 00:37:14 · answer #4 · answered by pebblespro 7 · 1⤊ 0⤋
As far as I understand, if the goods are faulty ( not of "Merchantable Quality" ie fit for the purpose for which they were intended), by law they have to give a refund. If they refuse you get Trading Standards involved.
If you just change your mind about a product but there is nothing actually wrong with it they are not bound by law to refund your money or give you any refund, so you were lucky that they gave you the money on a card.
2007-08-14 02:02:28 · answer #5 · answered by Anonymous · 2⤊ 0⤋
did you provide a reciept as proof of purchase?without a reciept, they would only offer you a credit/gift voucher.Was all the packaging intact if it had any like cellophane wrap which had been taken off they will class it as not in the condition they sold it and therefore would not offer you a refund unless it was faulty.If they have clearly stated their refund policy in store with signage you should have had a refund, however I work in customer services and know from experience that many people, and I'm not saying you for one minute, will buy a dvd, copy it and return it as faulty, this is a common scam that retailers have to be vigilant about.
just noticed your addtional details in that case you should have been offered a cash refund/or refunded back onto your credit/debit card depending how you paid for it, or you have been offered a replacement item for the same value.
2007-08-14 00:47:39 · answer #6 · answered by jlb 5 · 0⤊ 1⤋
I don't really see what the problem is. If you've shopped there once, you are more than likely to shop there again. When you do, use the credit you got from your refund. Sorry to be so blunt but it's not like you are being ripped off.
2007-08-14 03:00:15 · answer #7 · answered by maginethat 4 · 1⤊ 0⤋
No, I think it is legal to give store credit instead of a refund, if store policy is made known to customers in advance of their purchase, like in the way of a posted sign.
2007-08-14 00:37:36 · answer #8 · answered by WC 7 · 0⤊ 1⤋
In law your only allowed a refund if the item is unfit for purpose (faulty) if you buy something by mistake its at the shops discretion and most shops will only give you a credit note in exchange
2007-08-14 00:47:34 · answer #9 · answered by keny 6 · 3⤊ 0⤋
you bought you did not want it no legal redress whatsoever perfectly legal
the only time you can demand a cash refund is when the item is not fit for the purpose it was sold
NO USE YOU MOANING HMV ARE RIGHT
2007-08-14 00:39:42 · answer #10 · answered by Anonymous · 4⤊ 0⤋