customer very angry shouting at my sales staff,what shld i do?

Answer 1

I would have told them that you would be happy to help fix the problem if they would calm down. Otherwise they will be asked to leave. Sometimes you need to tell them you will be forced to call the police. They usually cool their jets after that happens.

Answer 2

The very first thing you should do in this type of situation is to find out why the customer is angry. Then let the customer know that you and your staff will do every thing in your power to fix the situation, if there's one that needs to be fixed. Showing an irate customer that you are actually concerned about what thier problem is often goes a long way toward easing the iratedness of the customer. If there is a situation in which the customer has erred or is in the wrong, explain this to him / her POLITELY, and also explain why this is so. Also, make sure to keep the customer involved in whatever decisions that end up being made. Offer possible solutions, if you can, and allow the customer to decide which is the best choice for him / her. Don't try to decide for the customer unless you absolutely have to. Lastly, even if the customer is completely wrong, APOLOGIZE to the customer, if for nothing more than the fact that there was a misunderstanding and that the customer was inconvenienced. Also, let the customer know that it was a pleasure to serve them, and you look foreward to serving their needs in the future-even if you don't.

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I know this question is old and you've probably resolved what ever situation there was, but hopefully this will help in the future! PS: I agree with cheri h that you should let the customer know that such behavior is not tolerated in your place of business, however, this should be done only when the customer is calm, if possible (because if he or she isn't, they probably aren't listening to you anyway), and you should act forcibly only as a last resort, and never ever ever appear to accuse the customer of anything, even if whatever it is you may possibly accuse them of is painfully obvious, and ALWAYS be professional, because you need to remember that others are watching you, and some of them may be other customers!

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Answer 3

First step is to try diffuse the situation. Have everybody calm down. Then, find out what the problem is, without assuming that they are a crazy customer. Sometimes, people just want to be heard. Also, keep in mind that your customer is paying for a service, if it wasn't for them, you would not have a job.
The last thing I would do is to find out how I could make the situation "right". You want your customer to feel that you took their concerns seriously, that you actually and that you're willing to correct the problem.
Your own demeanor is something to keep in mind also, the outcome of the situation depends a lot on how you are coming across.

Answer 4

ask them to leave immediately and to take their business else where, tell them that even though the customer is always right, it does not ever give them the go ahead to treat your workers with anything other than complete respect, and since this did not happen you do not need or want this type of a customer, their $ will not make or break your company

Answer 5

Explain to the customer that the tone of voice being used isn't necessary and service may be refused if necessary.

Answer 6

Get out the ol' tranquilizer gun and get to work! Hope you've kept up with the sharpshooter classes!

Answer 7

talk with the customer and find out whats wrong

Answer 8

with the biggest smile on your face that you can make say thank you do you fell like a big kid now good bye

Answer 9

try and calm the situation and then tell him that his behaviour is not acceptable

Answer 10

Open up your jacket and flash a sawed-off 12G. That will shut him up.