i booked a holiday online, and decided the night before that i was not going , due to i had been ill, and thought i was not fit to travel. I was on medication, but thought i would be ok. i informed the Riad, in Morrocco, but the company in england say, that i would still have to pay for the holiday. The balance was upon arrival, i only paid a deposit online. The fact that they have proberly my credit card details, can they just go a head and take the balance. I did not take out insurance, but was going to do it the night before i would have flown out. thankyou.
2007-08-12 02:33:56 · 11 answers · asked by cara k 2 in Business & Finance ➔ Careers & Employment ➔ Law & Legal
Did you read all the fine print from the company you bought the holiday from? A lot of times they have a clause that states that if you don't cancel within a certain amount of time they will still charge you a portion or full amount. I would go back and read everything to see what it might say and see if there is any recourse you have. I would also contact your credit card company once you know for sure what the stipulations are from the travel company and file a complaint with them about the charges.
2007-08-12 02:42:25 · answer #1 · answered by Ollie's Mommy 3 · 1⤊ 0⤋
Depends on the contracts and agreements you "signed". There is a very good chance "signed" something stating that cancellations required some number of days prior to departure to avoid being charged. You can try putting a stop payment in place with your CC company, but you could still be liable for the charges.
The reason I put signed in quotation marks is because many times when you complete a transaction on-line, the combination of giving your credit card and checking the "agree to terms" box, is the same thing a signing.
The fact that you were going to purchase insurance is irrelevant because you had not purchased insurance.
2007-08-12 02:42:51 · answer #2 · answered by Justin H 7 · 0⤊ 0⤋
When you paid the deposit you entered into an agreement with the holiday company .. THEY agreed to provide you with the Holiday .. YOU agreed to pay for it... If, for any reason, you are unable to go, and inform them in plenty of time, usually they will be able to sell the holiday to some-one else (often at a discount) .. but do it the night before and the chances are they can not find some-one else to go at any price ... Plainly they will then change you the full cost. If you paid cancellation insurance etc. and have a valid reason (under the insurance) for cancelling, then you can claim from the Insurance company .. If not, then too bad. I know it seems hard, but how would you like them to ring you up the night before and tell you that they had changed their minds and your holiday was cancelled ?
2016-05-20 06:07:41 · answer #3 · answered by ? 3 · 0⤊ 0⤋
That would depend on the contract you agreed to when you paid the deposit. If the contract says you must pay, then you have given permission to take the money.
Best thing is to wait and say. If they take the money, then talk to them. A doctor's note may help support your case for being to ill to travel, and maybe they'll give you a refund out of good will.
2007-08-12 02:39:53 · answer #4 · answered by ashypoo 5 · 1⤊ 0⤋
Unfortunately, I don't know more of the agreement with the company. If it was a part of the agreement, then yes...even the balance was due on arrival. However, I would call the credit company and deny the charges regardless and see where this gets you. Be careful though as if it was a part of the agreement and you deny the charges....they can file a lawsuit against you though I doubt they would....they certainly can.
2007-08-12 02:43:59 · answer #5 · answered by chi 3 · 0⤊ 0⤋
please read the details of the travel company's terms, which you 'should' have received when you signed up [even if it was online].
my guess is that they have a specific period in advance which you must tell them that you're not coming or some portion of the full amount must still be paid.
in the case of less than 24 hours, it is common that the amount of refund is zero because they can not (effectively) resell the space to another customer and have already guaranteed the actual carriers [aircraft, ships, hotels, etc.] their monies for the number of people signed up.
if that is the case and your nation's laws do not prohibit this practice [Britian?? Ireland?? where are you??] then, yes -- you're stuck for the full amounts and they will charge your credit card.
oh :-(
2007-08-12 02:42:37 · answer #6 · answered by Spock (rhp) 7 · 1⤊ 0⤋
yes you must comply with your contract agreements.
You agreed to pay for a trip, it is not the companies fault that you failed to travel as contracted to do.
2007-08-12 02:43:44 · answer #7 · answered by Jan Luv 7 · 0⤊ 0⤋
You can go to your bank and sign an indemnity form - this will get your money back. They can take your money, but can get it back from them and if you think that they have acted unlawfully, they may be liable to fraud.
2007-08-12 02:43:27 · answer #8 · answered by Sherlock 6 · 0⤊ 1⤋
i would not say either way without reading the contract you signed. read the contract again and they might have every right to do what they say!!!
2007-08-12 02:50:27 · answer #9 · answered by Anonymous · 0⤊ 0⤋
No one or company are allowed to take money from your account if you didn't sign for it to happen. If it happens then its fraud, and you can make trouble for them, and you can go to the bank and do a reversal, it takes about 10 minutes and they put the money back into your account.
2007-08-12 02:39:10 · answer #10 · answered by **AnGeLbOy** 3 · 0⤊ 3⤋