I need some guidance on handling a problem I recently experienced through Best Buy. My mother took her computer in because it was acting extremely sluggish and freezing up. Initially they told her it was $59.99 for a diagnostic exam. Later in the week she recieved a phone call telling her to fix the problem they needed to run extensive diagnostics and repair which would cost an additional $199.99 because they found viruses. They took our the viruses and installed some childsafe software and the total came to $370. They then called and said they discovered it was actually a bad harddrive and it needed to be replaced (an extra $100). Since replacing the harddrive will completely eliminate the work they did previously, I am wondering what our rights, as customers are. She specifically asked if she it was cheaper to buy a new computer and was told her computer is good and should last about 3 more years. Should they have been able to diagnose the bad harddrive from the inital tests
2007-08-11 07:58:04 · 5 answers · asked by behindthemask 2 in Computers & Internet ➔ Hardware ➔ Desktops
Report it to a manager. Demand an itemized invoice of precisely what they have done, how they have done it and when they did it.
I have never had nor heard in all my years, any good experiences when sending a computer to a "professional" for repair. If at all possible find someone you know and trust. Or just ask us: we're geeks for free.
2007-08-11 08:08:28 · answer #1 · answered by Overheal 4 · 3⤊ 0⤋
Good luck to you. An almost exact thing happened to my girlfriend! Only it was her motherboard that mysteriously broke instead of a hard drive. (They installed more memory to make her internet connection faster. We made them remove it and that is when they broke the board, either on purpose or by being idiots.) Now she has a broken computer instead of a slow one.
The manager did nothing by the way. The Better Business Bureau did nothing. Still waiting for the attorney general to complete their investigation. It will probably end up in court. I wouldn't spend another dime at Best Buy.
2007-08-15 10:44:34 · answer #2 · answered by jmmy_crackscorn 3 · 1⤊ 0⤋
This is typical Geek Squad, they are a complete ripoff. To anyone reading this, please take note and do not give them your business. As others have said, you need to have her contact the manager, and if that does not resolve the problem, contact the Better Business Bureau.
2007-08-11 16:31:52 · answer #3 · answered by mysticman44 7 · 1⤊ 0⤋
Report it to a manager.
Never use Best Buy's geek squad for computer repair.
2007-08-11 15:02:13 · answer #4 · answered by Anonymous · 2⤊ 0⤋
Contact the manager. That is rediculous. If they give you any grief, that's what the Better Business Bureau is for. :)
2007-08-11 15:13:24 · answer #5 · answered by Drew H 2 · 0⤊ 0⤋