i want to bring some new ideas for QUALITY ASSURANCE to the table for work. we already monitor phone calls and make sure reps are properly helping the clients and we also manage the accounts the reps set up to make sure they are properly being set up...any other ideas????i cant think of anything...id LOVE your help!!!!!!!!! thanks!!!!!!!!
2007-08-09 04:50:15 · 2 answers · asked by so-N-love 2 in Business & Finance ➔ Small Business
let me add this is for a call center for a sales department
thanks
2007-08-09 05:03:47 · update #1
Here are some ideas ...
http://www.bpaworldwide.com/ccqa.htm
http://www.qaqna.com
http://www.incoming.com/WebModules/QueueTips/Question.aspx?ID=180
2007-08-13 16:32:02 · answer #1 · answered by jdkilp 7 · 1⤊ 0⤋
Make sure that you get enough face to face time with your clients. I work for a very big company and we lost a multimillion dollar contract due to not communicating well with the client. So face to face is very important. It shows you are genuinely concerned about each individual client. Good luck
2007-08-09 12:00:19 · answer #2 · answered by Anonymous · 0⤊ 0⤋