Why is it DELL will not answer/respond to my emails. I have tried 3/4 times same question - but no answer or response.
Is there anyone out there!!!!! or are they a fixation!!
Really - really fedup trying to contact them
2007-08-07 09:53:11 · 13 answers · asked by southan 1 in Computers & Internet ➔ Other - Computers
Try contacting them by phone..
2007-08-07 09:55:37 · answer #1 · answered by mdigitale 7 · 0⤊ 0⤋
Hello; If you have a Dell system, try going to http://support.dell.com look for the links to your system, and try to find your own answers off the FAQ list. There should also be a link to chat with a person "live" online... lastly, Dell has toll free numbers for support, but I have never heard of anyone emailing Dell, and expecting to recieve an answer... how would you know what email to send? Where does it go? who is it to?
I've owned five Dells in my life, and I've never had a problem with contacting them on the phone.
I hope this helps;
Marcos
2007-08-07 17:00:02 · answer #2 · answered by Mark MacIver 4 · 2⤊ 0⤋
In my experience Dell offer free HARDWARE support during the guarantee period but no direct free software support, just the odd upgrade or FAQ answer. For hardware problems I think telephone support is best.
Otherwise you can get more support but only at a very high price.
2007-08-07 17:45:29 · answer #3 · answered by Alan_B 5 · 0⤊ 0⤋
Hi! Please try this telephone number: 1-800-624-9896 Dell Tech Support -- their open 24/7. I've called them two times this week (I've ordered a refurbished computer from the Dell Outlet that will be in a couple of days). I wish you well!
2007-08-07 17:00:28 · answer #4 · answered by annswers 6 · 0⤊ 0⤋
I have a Dell and I had issues Igot onto them by phone
Go to Programs Dell Phone Support.
I hope this helps.
2007-08-07 17:06:32 · answer #5 · answered by mailliam 6 · 0⤊ 0⤋
Dell do respond to e-mails. I have one from last year in which the engineer for DELL e-mailed me through a Company called ADVENTNET. Also one of the answers has given you the telephone number. Finally you can always have your problem fixed through this site.
2007-08-08 03:56:58 · answer #6 · answered by D G 6 · 0⤊ 1⤋
Why don't you ask DELL? Better yet file a claim in your local court against DELL. You are asking a help group here to answer for DELL's short comings.
2007-08-07 16:58:19 · answer #7 · answered by dick_bee_bad 5 · 0⤊ 0⤋
Thats how they work i had big problems with them years ago until i decided i would no longer sell their products in my online shop. They would't leave me alone they don't like it when it happenes to them but they like doing it to you. Do your self a favour and get a diffrent system.
2007-08-10 10:32:40 · answer #8 · answered by Anonymous · 0⤊ 0⤋
big companies like this just try to fob you off,
you only bought 1 or 2 items so your low on there list of priorities as they have your money now...
2007-08-07 17:15:54 · answer #9 · answered by footy 3 · 0⤊ 0⤋
they dont bother with replying to support emails!!!!!
they ONLY reply to emails concerning Sales!
Like alot of companies, they reposnd when it suits them!
2007-08-07 17:22:35 · answer #10 · answered by DMKNIGHTS 4 · 0⤊ 0⤋