When I was picking up the car, the Enterprise guy in the garage asked me if I wanted the insurance -- I said NO! Right before I left, he told be I needed to initial that I had declined the insurance where he put an X, which I did. I got charged $400 over two weeks, including the tax on the insurance. Now they are telling me that I signed that I DID want it. When I contested the charge using American Express, somebody supposedly called AmEx saying they were me and that I didn't dispute the charge anymore! Has anyone else seen this kind of chicanery?
2007-08-05 16:09:27 · 3 answers · asked by Tim P 2 in Business & Finance ➔ Other - Business & Finance
send a letter to the branch manager you dealt with and one to the corporate office of enterprise.
Call amex and tell them you are disputing the charge and someone was falsely using your name .
Its a simple dispute , you could file a small claims action about it . You should have a copy of the rental agreement . It is required that you get one .
2007-08-05 16:23:13 · answer #1 · answered by mark 6 · 0⤊ 0⤋
Your own auto insurance may have not been transferable to a rental, therefore you are forced to purchase thier insurance.
They could not have called AMEX pretending they were you. Anytime you call a credit card company, they always ask the security questions to prove your identity.
2007-08-07 12:22:39 · answer #2 · answered by Flip's Girl 4 · 0⤊ 0⤋
no you have to sign for it. I never take it.
you maybe entitled to a credit back if you did not ask for it.
the clerk is commission driven.
2007-08-05 23:13:18 · answer #3 · answered by Michael M 7 · 0⤊ 0⤋