How would you handle this situation?

Question

If you had a costumer that was irrationaly rude but was a good customer in terms of buying and it was your business. Would you appease him/her to keep their business or would you not tolerate their behavior and not care about loosing their business.

Daniel, my business is doing pretty good .I only do it part time.

Answer 1

For me, it would depend on how well my business was doing. Can I afford to lose him/her? Once you start caving in to rude behavior, it becomes habit with that customer. Where do you draw the line...what if it progressively becomes worse? Is the behavior justified? Sometimes customers are rude because they think they are being ignored (real or imagined).

Answer 2

As a business Owner/Operator, I love good, repeat customers, but I draw a line. I'm not rude to anyone, I don't expect to be treated in a rude manner, and I hate to see others being treated so. It doesn't matter what the amount you contribute to the success of my business, I'm not going to tolerate your being rude to me nor any of my customers. I will (and have done so in the past) invite you to take your business and rudeness elsewhere.

Answer 3

I agree with the posts. The general rule and I totally agree 99% of the time that the customer is always right. However, there are exceptions to every rule. I have told customers to go screw themselves when I was self-employed. There are a lot of factors to consider. How good of customer is he or she? How much of your business depends on word of mouth? Life is short. In extreme situations it is not worth it to deal with an abusive customer. However, there is a large amount of respones you can have. You can ignore it, be super nice, be superficial, be passive aggressive, tell them you have drug resistant tuberculosis and cough on them, cry and ask for a hug, act stupid, laugh at them, pretend like you do not see them, charge them more money as an aggravation fee, be assertive but polite and tell them you will not tolerate their behaviour, yell at him or her, or any other number of reactions.

Answer 4

I would definately appease them.
if they're a great costumer i wouldn't want to lose their business, thats money in your pocket for dealing with them.
but on the other hand, rudeness just shouldn't be tolerated, especially cause you're giving them such great 'product' or whatever. For being a good costumer they dont act like.
If it was my business, I'd milk them for all they had.
haha. :D

Answer 5

the thing about business is that you will get a lot of rude people just go with it you can never have 2 many customers

Answer 6

In business the motto is..."The customer is always right"
Try talking to him and find out what you can do to make his experience more enjoyable.
Some peole are just that way any way. I would just keep seving him and not let his attitude get to you.
Does it affect your other customers?

Answer 7

I think you should politely inform them that their behaviour is inappropriate, and that you have had complaints from other customers (to make them feel ashamed), but are willing to overlook this discretion as they have been a customer with the company for years

Answer 8

i would keep the customer,
you answered a question of mine earlier and i wanted to ask you how is your ebay business going

Answer 9

It's not either or. A good salesperson can stand up for themselves while keeping the customer.

Answer 10

Kyle Petty?!! You hafta be kidding. additionally, I undergo in suggestions Mark Martin a pair years in the past asserting that one million/2 the adult males on the song don't have a license to tension, no longer to point tension in NASCAR. additionally, somebody incredibly suggested Stewart, lmao. i could might desire to flow with Carl Edwards, Burton, Kahn.