FLAMES. Luckily i have wooden floor otherwise it would have set my house on fire. My problem is i took it back to asda and they point blank told me it was not their problem. I had only had it three months but admittedly did not have my reciept. But i was not asking for my money back i just wanted a new hoover. Mine cost £80 and i would have settled for a cheaper one, with three children i just need ANY hoover. What can i do?
2007-08-02 12:02:16 · 10 answers · asked by SAL 1 in Home & Garden ➔ Other - Home & Garden
Get on to Hoover themselves, straight away. There will be a serial number on the hoover (assuming it's not too badly damaged) and that will enable them to track it to where and when it was sold. You should then be able to get a replacement machine from them.
2007-08-02 12:06:44 · answer #1 · answered by Rachael H 5 · 3⤊ 0⤋
Asda Hoover
2016-11-07 08:54:25 · answer #2 · answered by mathison 4 · 0⤊ 0⤋
You have been negligent in not keeping the receipt from ASDA.They are a very good store and will always exchange or refund items that are faulty.You also had the opportunity of registering the purchase with Hoover for guarrantee purposes this would have clearly shown who it was bought from.The fault described is unusual and could be attributed to a blockage of dirt collecting around the motor itself.You must try and be more careful in future when buying a product that is under guarrantee.
2007-08-02 13:13:14 · answer #3 · answered by realdolby 5 · 0⤊ 0⤋
Anything you buy from any retailer, whether its a hoover or a Hummer, must be of "reasonable quality" and fit to do the job it was designed for.
Without a receipt, Asda were within their rights to refuse any type of re-imbursement. (You could have found it in a skip)
Write a letter of complaint to Asda head office and the hoovers manufacturer. Its nothing for them to replace it, and they dont need "bad press" about an exploding vacuum.
2007-08-02 12:19:47 · answer #4 · answered by Merovingian 6 · 0⤊ 0⤋
You dont need a receipt. Tell Asda as they sold it to you it is their responsibility to reimburse you with either a refund or replacement. State the item was not fit for purpose and do iso in writing to the stores manager and forward a copy to the head office. If you dont give in....they will
2007-08-02 14:32:36 · answer #5 · answered by stormydays 5 · 0⤊ 0⤋
(1) see if you can find the warranty from the maker of the appliance; you may have a remedy under those provisions, (2) speak directly with the manufacturer, not the dealer, and explain the problem. You may want to write a paper letter and save a copy in case you have to follow up; you will be able to show that you addressed the problem politely and swiftly.
2007-08-02 12:13:56 · answer #6 · answered by Woo-jin 1 · 1⤊ 0⤋
get in contact with the hoover manufacturers and make a fuss..it could have been dangerous epspecially with children...theyll probably provide a replacement to avoid getting a bad reputation or at least compensate u in some way...&check if it came with a warranty/guarantee
2007-08-02 12:12:26 · answer #7 · answered by A 2 · 0⤊ 0⤋
ok a few options here hoover dustmanager £80(red unique hoover agitator sutible if lou have stairs) electrolux powerlite(£75 hepa filltration turbo tool saturn dustbag) or the panasonic foldngo (folding handel)
2007-08-05 04:55:41 · answer #8 · answered by alex d 2 · 0⤊ 0⤋
Asda burst? I thought it just closed down.
2007-08-02 12:09:24 · answer #9 · answered by Anonymous · 1⤊ 1⤋
Get onto their head office, what a cheek!
2007-08-02 12:05:26 · answer #10 · answered by Angel D 4 · 1⤊ 0⤋