Why won't DSL work?

Question

I gave my son my old computer. (6yrs.old)
He's trying to get on internet with DSL but it keeps saying it's blocked because of old anti virus files. A tech support guy says he has to contact Norton. The computer hasn't been used in a couple of years so anti virus is expired. I really have no idea how else to explain this. I'm just trying to get him some help.
I deleted alot of files I had on it but I know stuff is still on the hard drive. How do you get rid of all that so it is like when I first got it?????

Answer 1

The best way to remove program is to see and remove it from:
start>setting>control panel> add/remove programs
You can delete Norton Antivitus and other useless program from "Add/Remove program".Just don't randomly delete files from computer.

Simple and effective solution is re-installation i.e. Use recover disk or Windows Installation disk that came with the computer, remove partitions and install everything from beginning.

Answer 2

The best way to get the computer back to factory conditions is to format the hard drive and reinstall the operating system. This can usually be done from the "recovery CD" or the Windows CD.

There are additional tools available for formatting hard drives if you cannot do it with the recovery CD. One good tool can be found on the Ultimate Boot CD. There are many tutorials around the internet to help you if you do not understand the tools.

Answer 3

if your system came with a restore cd, put it in the pc, reboot it and it will boot from it. allowing you to restore it to when you first got it.

Also if its Norton blocking the DSL, go to the control panel\add remove programs and remove anything that has norton or symantec in its name, reboot and try again.

Also it sounds more like a firewall is running than anything. does that norton have a protection center in which you can tell it to disable a firewall?

Answer 4

its possible that some firewall is blocking the access.
you have to uninstall SW, not delete it

Answer 5

Call GEEK SQUAD!!