Advice on how to be patient?

Question

Hello,

I work in a welfare to work program. Sometimes I get chewed out by these participants and I really get angry too because it's not like I don't care about them. But after one encounter, I thought I can be more patient. The people I typically get angry with the most are those who you can't communicate with because they're very unwilling to listen to any kind of reason and even after explaining they want to talk to someone else. It was like whatever I was saying did not get through to her one bit and I got real frustrated. Any tips?

My function there is to report their time worked.

Could I please get some how to empathize from their point of view?

Answer 1

Hey, I sit on the opposite side of the table from you. I am one of those clients/patrons.
It takes two to Tango and a person doing it by themselves look mighty silly.
Don't entertain upset people. Give them to someone that can handle them if they are not satisfied with you or tell them you will speak to them later and send them a print-out of what they need to do.
Don't take it personal. That is their hang-up if you are being polite and trying to explain to them. There are Social Workers that are crude and so many patrons associate every worker that way. If you are not a Believer, believe me, your job will have you believing in the Almighty!
Ask God every day before you go to work, to help you treat your clients the way you would like to be treated when you are confused and upset. It will get better. Trust!

Answer 2

It is praiseworthy that you wish to make a difference, solve all problems at your own level. Some people may either not understand you or pretend not to in order to talk to someone else for some hidden agenda. There is not a thing you can do about such people.

But it might be worth introspecting on your motivation: are you doing a job or are you trying to set the world right? How good a communicator are you? And most important, do you care for the people who come for this welfare programme?

Answer 3

Patience is the only way to get through to these types of people, so it is good you realize that is what u need. Try to look at it from their point of view. You can say your point that you are trying to make, however they can not. Try an approach that comes from how they see things.

Answer 4

Hi Bizarretrianglelove,
It helps to take a look at what "impatience" is, to find out how to be "patient".... Impatience is hasty, angry, too quick at making a decision, before having all the accurate picture of a situation.....
>>>>>
It self-centered, faluty reasoning.... It's just plain self-centered... So, to be patient, look for "others needs", letting them ahead of you, or letting their needs come first.... It's not thinking so much about your needs and rights.... It's being kind to others, being in self-control of yourself for every ones' benefit... "I" am not the center on the universe... "I" can wait... "I" can have others get or do something before me, and not feel threatened or angry.....
>>>>>>
What can work for YOU, is : to mentalize and allow YOURSELF, to let the feelings flow through YOU, instead of "reacting" and "acting" upon them.... What also helps, is to have : "a sense of humor" and laugh things off... smile and you can fake it... till you make it! :-)
>>>>>
I hope this helps!

Thanks, for the question! :D
I wish you all the luck, and patience in the world :)

My regards!

Take care!

Answer 5

Continue to do your best, and develop a new perspective on life. The people you are dealing with may not be listening and might not like what you have to say, probably because they know you are right.
Just let your words sink into their minds, maybe one day you'll be surprised that you did help someone.

Try to stay focused on why you are there. And most of all - STAY POSITIVE! :)

Answer 6

learn to serve others. maby the person was having a bad day, and by not loosing your temper and saying some kind words, you could brighten their day. just keep trying at it. i know it's hard and it'll take some work and thought, but you can do it!

Answer 7

give them good eye contact, and try to listen. Think about the blue yellow green color of their eyes or something. - anything to distract you. - that's what I do anyway. try to find something pleasant to focus on besides them.

Answer 8

When you find the cure for patients, I bet you can bottle and sell it and never have to work again!