I bought an item from a large retailer for around $1500.00. I canceled the order a few days later. They told me it would be fine, wouldn't ship, etc.
The next day I got an email it shipped. I called again since my card had been charged and I asked them to re-route the package back to them before it go to me (it's big). They said they would. NP.
The packages (its a few shipments) started arriving and the tenants under me signed for them and accepted them on behalf of me when I wasn't home.
I called again, they credited my card the full amount, and said they would send a dispatcher to come and get the items.
I can't return it to the store because I'm worried they may claim I still have it later, besides the fact that it's COMPLETELY out of my way and a HUGE burden.
They never came to get it. I called again, they still never came.
They sent me an email saying the order was closedt/aken care of.
I have the items, I have the credit.
...What would you do?
2007-07-31 05:04:59 · 18 answers · asked by m0o p!e 3 in Politics & Government ➔ Law & Ethics
Can i be held liable? Would this be considered a gift since the item was shipped wrongfully?
2007-07-31 05:08:59 · update #1
Call again and explain to someone what happened. Be sure to take down their name and the date and time of the phone call...as well as what they tell you. Good luck.
2007-07-31 05:08:43 · answer #1 · answered by ANGEL 5 · 4⤊ 3⤋
Though you may not want to hear it, I am a strait shooter.
I would personally, go out of my way to assure that I was not held liable for something that may cost more than going out of my way would cost.
If you go in person, get a SIGNED statement that the items were returned.
A little action now, will cause your worries to end.
If you would feel like a thief for keeping the stuff, no matter how much you rationalize it, this is your course.
Otherwise, give them a 30 day notice of intent to keep goods, and if they do not reply, it is yours.
2007-07-31 05:13:48 · answer #2 · answered by Anonymous · 1⤊ 0⤋
Legally, you're in the clear. They have been notified and they have acknowledged that they will or in this case Have handled it.
Morally and ethically, you should call them up one more time, ask for a manager or owner and explain the situation. Tell them you have the piece even though you cancelled the order. Be ready to forward your correspondence so they can see where the communication broke down and learn from it. I'm sure they'll appreciate your honesty and either send someone out immediately to recover the item or just write it off and give it to you.
2007-07-31 05:13:17 · answer #3 · answered by Deep Thought 5 · 0⤊ 3⤋
Write them a letter (hard copy snail mail). Get the name of a real executive to send it to. Call the credit card issuer and make sure they know. They may be able to keep them from charging the card again.
Try to remember you are dealing with people (customer service) who for the most part have the brain power of a gnat.
Good Luck
2007-07-31 05:15:05 · answer #4 · answered by Stand-up philosopher. It's good to be the King 7 · 0⤊ 2⤋
Call them back at least three more times. Tell them exactly the course of events and make sure you document the calls. If after three contacts, they still consider the issue resolved, then so should you; at that point, you need feel no guilt over maintaining the possession of goods no one wants to claim.
2007-07-31 05:14:32 · answer #5 · answered by radinsharon 1 · 0⤊ 2⤋
Send a certified letter giving them 30 days to pick up their stuff.
If they do not comply, you have no legal nor moral obligation and can sell it or keep it at your discretion.
Edit - you cannot consider it a gift and you can be held liable if you do not send a letter of demand which is what I described above.
You can however send the letter and if they do not collect their property within the 30 days it is legally considered abandoned property.
2007-07-31 05:10:25 · answer #6 · answered by sprcpt 6 · 3⤊ 3⤋
as a consumer the predicted percetage of "lose" (theft or damaged) goods are added into the markup that we all pay regardless of how many items are actualy lost. we pay this percentage on EVERYTHING we buy to EVERY conpany we buy from so don't feel bad about getting a freebee every once in a while
2007-07-31 05:40:09 · answer #7 · answered by t b 1 · 0⤊ 2⤋
They'll probably call you in a week or two and try to resend the driver. Hewlett-Packard did that to me. They don't forget $1,500 items. If you don't hear back from them in 3 to 4 weeks, oh well! "finders keepers, losers weepers"
2007-07-31 05:19:45 · answer #8 · answered by R. Trout 5 · 0⤊ 2⤋
Take it back to the store and get a receipt for it. Or else get a return authorization from the company and send it UPS receipt requested.
2007-07-31 05:09:48 · answer #9 · answered by lenshure 2 · 2⤊ 3⤋
I would keep the stuff. Just look at it as a blessing in disguise. You've done your part by calling and notifying them. If they want their stuff back they must come get it themselves. Don't feel bad, feel lucky!
2007-07-31 05:13:31 · answer #10 · answered by Kamilah B 1 · 0⤊ 3⤋