I went to a restaurant an hour before closing time, and our server was a young guy that was very sloppy in my opinion. he'd answer "sup?" to everything, and would forget what we'd order as well. so, consequently, I didn't leave a tip, after about 10 minutes, he ran out and followed us to give us back our 10 cent change, saying that he didnt' want it, and yelled about how rude were, and how we shouldn't even eat out if we werent' gonna tip. later, I went and confronted the manager who was as clueless as the server. Is it just me, or was this server/manager completely out of line?
and just for the record, this was TGIF at Waikiki in Honolulu, just in case any of you plan on visiting Hawaii sometime.
2007-07-30 00:12:33 · 21 answers · asked by pinkbox1 1 in Dining Out ➔ Other - Dining Out
That was very unprofessional of them and should not be tolerated in a chain like that. You should contact the regional manager with the details. Treating a customer like that is worthy of being fired. A tip is a THANK YOU to the server for doing a good job. Sometimes circumstances are beyond a server's control, but he was blatantly disrespectful and sloppy in his work. No tip for him.
It is my pet peeve when servers do not write down the order, and then forget it! Inexcusable.
2007-07-30 00:23:42 · answer #1 · answered by Anonymous · 1⤊ 0⤋
Yes, very rude but not only that...
The server should be terminated for that. That is a serious violation of the service code. It is true that service is this country has become worse and worse.
The problem is people are eating out more and more so the amount of restaurants per capita has increase like crazy and "we" as Americans are having less and less children creating a lack of labor force.
This phenomenon has caused the illegal alien population to balloon into millions of undocumented workers. The sad part is they do a damn good job for the most part, the waiter you got sounds like a lazy American too me.
You want to solve the immigration problem start having more children.
I would complain to corporate TGIF and give the name of the server and manager that evening.
2007-07-30 09:55:11 · answer #2 · answered by chefpro 2 · 0⤊ 0⤋
If it was just something that the server couldn't control (like you not getting your food in a reasonable time - that's on the cooks, not the server) then yes, it's rude. But if the server themselves actually did a horrible job or they were rude to you, no.
2014-10-28 03:01:13 · answer #3 · answered by Hannah 7 · 0⤊ 0⤋
Crappy service does not merit a tip, and as you see, many servers and business have assumed the tips to be mandatory. Anyone who demands a tip is a rude, selfish and thoughtless person, who should be told that right on the spot. Many have lost the whole meaning of the concept of the tips, which is "to insure prompt service", and this includes patrons as well as servers, while the business owner may use it as an excuse to pay the employee next to nothing.
2007-07-30 07:25:46 · answer #4 · answered by Anonymous · 0⤊ 0⤋
Well, as someone who was a server while in college, I gotta say, I knew I had to work for my tip. If I gave the kind of service you just described, I would be shocked anyone left me a tip and thinking they were a pushover to do so. It is called a tip for a reason. He has probably had so many pushovers leave tips despite his horrible service that maybe he has come to expect it as a given rather than something to be earned. They were completely out of line.
2007-07-30 07:19:58 · answer #5 · answered by Persephone 2 · 1⤊ 0⤋
I have always left a quarter. Got the place of business address and the servers name and managers name and sent a little letter to the main office and reported them both. The quarter is to show the server how his service was 2 bit.
2007-07-30 07:27:55 · answer #6 · answered by Pommac 6 · 0⤊ 0⤋
Personally, what you did, I would have done. The follow up with the manager was very good too.
I have done it,when talking to the manger while still in the restaurant I have asked for a different server if this server who was assigned to me was too busy . Therefore, everyone knows up front I am not happy with what is going on.
2007-07-30 07:24:14 · answer #7 · answered by Anonymous · 1⤊ 0⤋
the server and manager should have both apologized and at least offered to comp something on your bill like the drinks or the 25% off maybe. but yes it was kind of rude that you didnt tip him.....although his service was bad, he still served you. if a server is being disrespectful, just ask to see the manager and almost always they will be generous because they want you to return.
2007-07-30 12:32:59 · answer #8 · answered by Anonymous · 0⤊ 0⤋
Rude or not - tipping is extra - an extra considering the service for the services rendered. If you are deeply dissatisfied with the service then you should not leave a marker behind. If the waitor abuses you demanding one then they should put their price up instead of referring to anger management. The next time a waitor asks for a tip tell the the number two at the local race coarse meeting that runs at 3:30.
2007-07-30 13:46:22 · answer #9 · answered by upyerjumper 5 · 0⤊ 2⤋
Yes, I agree, it sounds like your server (and manager) were out of line. But while I've never been a fan of TGI Friday's, and I certainly don't like overly-friendly ("Sup?") types of wait staff or poor service, I disagree with the majority of opinions here. Yes, I think it's rude not to leave a tip, and even worse to leave a nickel/dime for a tip. And here's why:
This overly-friendly approach is one of the hallmarks of TGI Friday's, and is *strongly* encouraged by The Management. It's considered part of the restaurant chain's "concept." It sounds to me like this is the bulk of your problem: the waiter's "personality." How was your food? You didn't mention it, so I'm guessing it was OK (after he got the order straight).
You also noted that you arrived about an our before closing time. So that means, he (the server) was literally working with ya'll for about that long. Stopping to remember that wait staff is usually paid a very small amount (well below the minimum wage in most states), this guy depend on tips.
Overall, not tipping him (or the nickel/dime thing) is actually punishing HIM for doing what his employer asked him to do, kind of a "shoot the messenger" scenario. In this case, his following you out and yelling was likely more a reflection of his frustration for "following The Party platform" (and maybe his immaturity?).
In my opinion, no, I would have left at least the customary, commonly-recommended 15% (I'll usually leave more, 20% or more, if I like the server's efforts). And I (like you did) would visit with the manager on my concerns. If your still not satisfied with it, I'd go to their website and contact them.
On a personal note, I have a cousin who's one of TGI's management/coordinator types, and this is *exactly* what he works on with his individual managers/stores (resolving unhappy customer issues). He'd be really upset to know that you were dissatisfied, and I'm sure he (like most people) would try to make it right.
I sure hope this helps! :-)
2007-07-30 08:15:53 · answer #10 · answered by Chuck 2 · 0⤊ 4⤋