I dropped off my computer (over 4 months ago!!)to have dc jack replaced. BestBuy calls me up, gives me estimate on replacing keyboard and dc jack. I tell them I do not want the keyboard replaced, just dc jack. They then send 'puter back without repairing it. They call me up tell me 'puter is fixed. When I get 'puter-it is not fixed. They send back to repair center. Repair center calls with estimate- to replace keyboard and dc jack. I ask them once again just do the repair work on the order form.
Once again 'puter is sent back to store unrepaired. (You can't make this stuff up.)I call corporate who assures me that this will be fixed and my repair deposit refunded. The 'puter once again makes a round trip of the USA unrepaired. 3 1/2 months have gone by at this point. Several more calls to geek squad and best buy managers, I get computer back.
The mgr tells me with a smile that they have fixed the dc jack AND replaced hard drive, no charge.All data gone What kind of atty can help me?
2007-07-29 16:40:59 · 4 answers · asked by Anonymous in Computers & Internet ➔ Other - Computers
Before you go to the trouble of hiring an attorney, contact the Better Business Bureau, http://www.bbb.org/ file a complaint and they will contact Geek Squad and try to negotiate some type of solution. If you are not satisfied with the resolution you get there, then hire yourself an attorney. You should go with this method first however, as it could potentially avoid you the time and cost associated with going to a lawyer.
2007-07-29 16:58:57 · answer #1 · answered by mysticman44 7 · 0⤊ 1⤋
I honestly hope this is not a true story (just hoping, because if this happened to me I would send an ARMY of lawyers after Geek Squad). I would look to see if there is a lawyer in your area willing to do this pro bono.
You can also start at the Better Business Bureau, I'm sure they would LOVE to talk to Geek Squad about this.
2007-07-29 17:16:37 · answer #2 · answered by Anonymous · 0⤊ 0⤋
As crappy as this story is, the answer is probably no help is available. First thing their defense lawyer is going to ask is, where was your backup data? Your hard drive could have failed at any time.
2007-07-29 16:47:11 · answer #3 · answered by teef_au 6 · 1⤊ 2⤋
this should be posted in the attorney section but wow. sounds like you have a major case on your hands. good luck.
2007-07-29 16:45:36 · answer #4 · answered by A... 4 · 0⤊ 0⤋