can i exchange my phone even if i already sent the rebate?

Question

i bought the new lg chocolate phone a week ago from verizon. i sent the rebate early which was bad on my part.

my slider was a little worn out but i didnt think much of it until i compared my phone w/ my brother's chocolate days later. i also found scratches that were there to begin with, naively thinking that i did it. but, after looking at the phone info menu, i realized that they sold me a used phone & the sliding is even worse. it doesnt even go up or down all the way with one push

so basically, can i return a phone they gave me (which was used & had problems to begin with) even if i already sent in the rebate?

Answer 1

Of course. Tell them that you are by no means happy with the phone. The rebate- well tell them to cancel it. They have not sent you any money yet, have they?
You have to be assertive because you will end up with a bad phone that the original owner returned. Now you are stuck with it. It is like throwing a lump of burning coal, throw it back , right now. Pack it and return it ASAP with a certified return slip .

Answer 2

Yes you can as long as it's specified within the terms and conditions. Sending the rebate won't affect it. New verizon phones carry a 15 day return policy but if they sold you an old one, I don't know what that return policy might be. Check your receipts and paper work.

Answer 3

verizon told me that if I cut the upc off the box and send in the rebate then there is no way they can exchange it. But they might make an exception because you have a chochlate phone and those phones are notorious pieces of crap and the slider is always breaking.

Answer 4

it depends on the phone company, but I think if you talk to them nicely and explain the issue they may be able to work out something. Do you have insurance on the phone? good luck.