i have a car loan and checking account with suntrust...
was behind on car payments...
called the car loan people to tell them not to withdraw money out because i was gonna pay within the 12 day window...
they agreed and i was gonna get a month extension....
paid on friday, withing the 12 day window...
had to borrow $300 from a friend to cover the $451 that one of my bills take out of my bank every month...
checked the bank online statement on tues night...
found out they took $282 out on mon even tho i paid on tues following the agreement i had with them...
now because of that i got in the negatives...
penalty fees added up and now i got almost $300 in penalty fees and -$600 on the account....
i called the bank and loan department explaining the situation and all the loan department cared about is getting my money and didn't care that i had an agreement....
couldn't get any fees back either...
should i say screw them and not pay n switch banks or try to pay...
2007-07-26 11:01:53 · 4 answers · asked by confuzzled 1 in Business & Finance ➔ Personal Finance
If you don't pay them, you will find it difficult to ever open a checking account at a bank again. Banks report charged off accounts to a reporting agency, ChexSystems, that is checked when you try to open other accounts. If you have a report on there, you won't be getting an account elsewhere. Just keep that (and the fact that this is your doing for falling behind and then not getting their agreement in writing) in mind when you make your decision.
2007-07-26 11:14:14 · answer #1 · answered by oboeduck 2 · 0⤊ 0⤋
You have a WRITTEN agreement allowing them to charge your checking account to pay the loan. Both your loan agreement AND the terms of you checking account include that clause. On the other hand, you have a VERBAL statement, of which they have no record, agreeing not to do so. This is not good customer service, but in court, you lose. Until you pay the fees and bring this account back above zero, good luck opening an account at another bank.
2007-07-26 20:32:06 · answer #2 · answered by STEVEN F 7 · 0⤊ 0⤋
To be honest I cannot give a professional answer as I don't really know. But as far as I do, the bank wouldn't let you close the account until you have paid them their penalty fees. Soz can't help anymore than that.
2007-07-26 18:13:57 · answer #3 · answered by Anonymous · 0⤊ 0⤋
This is a tough one....I completely understand what you're saying.......Please tell me that you wrote down the name of the person that you made the agreement with.....if so, you are not responsible.......if you didn't, then they have no way of knowing if you are telling the truth, so you will be responsible. I don't have much advice, but I do know that you should always get a name, badge number, confirmation number or something...sorry I can't help more!
2007-07-26 18:14:41 · answer #4 · answered by Anonymous · 0⤊ 1⤋