Which method of contacting customer service are you more likely to use?

Question

I am researching this question for my blog.

If you have all of the following ways to contact customer service (for any company) available, which method would you use?

- phone
- web chat
- email
- forum/bulletin board
- skype/IM
- drive and visit HQ

Of course it will depend on your need, but for purposes of this poll, let's consider it a basic product usage question.

Answer 1

Phone, if possible. If not, web chat.