but safe mode with networking. I keep getting a blue screen that says "your computer has been shut down to protect your files" then when I restart it, it will automatically go back to the blue screen. I have even tried to restore to most recent previous working program mode(from like 4/5 days ago) and it won't let me???I just keep getting the blue screen. I NEED HELLLPPP!
2007-07-26 01:13:45 · 6 answers · asked by Austins Mom 6 in Computers & Internet ➔ Other - Computers
The norton was a 90 day free trial, and the McAfee comes free with my internet service. My it says to check my BIOS, and I have tried to uninstall through the control panel, however it won't let me in "safe mode".
2007-07-26 01:31:29 · update #1
Can you go into add/remove programs? If so, try to remove both Norton and McAfee. If this is not possible run "MSconfig" and on the start-up tab, untick everything to do with either application and reboot, if it works then, remove both applications when not in safe mode. If, however, this doesn't work either, you will need to boot from your XP CD and repair windows. If you've never done that before, you say "NO" at the first request to repair windows, but select to install from new, then when it finds the current installation, you can then press "R" to repair it.
2007-07-26 01:20:59 · answer #1 · answered by Anonymous · 1⤊ 0⤋
The only way you can do this is to go to Nortons site and download there UnInstall Program, If you tried to Install McAfee and you have Norton on your computer as well you have just discovered there nasty little secret.
THEY DO NOT PLAY WELL TOGETHER.
Don
2007-07-26 01:20:05 · answer #2 · answered by Don M 7 · 1⤊ 0⤋
why would you have more than one antivirus software... expecially ones that you pay for! try to boot up into any mode, or restore it as far back as possible, if neither of those work, you are going to have to reinstall your opperating system and reformat your hard drive... i would suggest neither paying for norton nor macafee and getting antivir xp, its free and removes more viruses than the others, plus it doesnt lag your pc as much... ive had viruses macafee, norton and others couldnt remove, but it was able to remove them all fine, the link for antivir xp is below
2007-07-26 01:21:43 · answer #3 · answered by animelchild9 1 · 1⤊ 0⤋
Uninstall both programs. Find another anti-virus program (say, AVG, www.grisoft.com) and say your prayers. And, try and find out the blue screen message.
2007-07-26 01:18:01 · answer #4 · answered by chenzw 3 · 1⤊ 0⤋
you might need to format you HD.
probably not the answer you were hoping for
best of luck
2007-07-26 01:22:02 · answer #5 · answered by Batata 2 · 0⤊ 0⤋
those programs don't seem to run with ur computer, try another
2007-07-26 01:28:36 · answer #6 · answered by english_improve 3 · 0⤊ 0⤋