We're in the hospitality business. Some of our desk agents get a commission for referring customers to a certain rental car company. That company's rep came by and delivered an envelope with two of our employees' names on it. Agent One arrived later but knew she had money coming. She asked Agent Two, who denied having received anything on Agent One's behalf. Agent One grew suspicious and looked through the trash and found an envelope with both their names on it. Furthermore, the rep even confirmed delivery of an envelope with both names on it. Seeing as it's not directly related to company profit, how do I approach Agent Two? The evidence is clear. This goes to credibility and word will get out and no one will ever trust Agent Two.
2007-07-26 00:06:14 · 4 answers · asked by Nigel Tufnel 1 in Business & Finance ➔ Other - Business & Finance
from an employee's point of view I would pull them aside when nobodys around and tell them you know what has been going on, and it won't get farther than that conversation, and if anything happens again, you can't have them with the company. thats some character though....
2007-07-26 00:12:50 · answer #1 · answered by Jerome54 5 · 0⤊ 0⤋
Call an office meeting. Tell everybody that there is a problem with this and if this happens again there will be some one looking for a new job NO Questions asked. IS THIS UNDER STOOD? After all you are the boss. Proof is in the pudding. Get that person off to one side and let them own up to the theft. If they don't tell them you are going to call the person that gave the tip in the office to confront them and you are going to fire them on the spot if they lied.
2007-07-26 00:33:54 · answer #2 · answered by Pommac 6 · 0⤊ 0⤋
In effect they are working as individual contractors, when they give referrals. Ask the Rental Agent from this point on to make out individual envelopes, and if you wish to be further involved, have him deliver them to you for distribution. As to Agent Two, no one will trust her once the story gets out.
2007-07-26 00:17:08 · answer #3 · answered by Beau R 7 · 0⤊ 0⤋
Give all of them a raise and tell them that was for a "no tipping" policy.
If you can't afford that raise, just let them gather tips; it means the salary you give them is not a motivating one, so firing any one of them will be useless because any new employee will end up by asking for tips.
2007-07-26 00:19:59 · answer #4 · answered by Emil Alexandrescu 3 · 0⤊ 0⤋