Has anyone else experienced refund problems with Travelocity?

Question

I booked a room through Travelocity in May and was not due for my vacation until June. Circumstances disabled me from being able to go on vacation so I called Travelocity to cancel my reservation and according to the agent, my cancelation was completed. The day passed that I had originally scheduled for vacation and was reviewing my credit card statement only to find out that I was charged on my credit card for a room I had canceled through Travelocity. After going round and round with them, Travelocity still claims they did their part by canceling but the hotel did not so it was not their fault, and then in speaking with the hotel, they claim Travelocity never canceled according to their audits. I canceled my reservation well in advance and did my part, I feel someone her eis lying and does not want to fall claim. I filed a claim through the BBB and the hotels corporate office.

Does anyone have any suggestions other than what I have done, to get my money back accordingly?

Answer 1

Document your cancellation and prove that you cancelled the booking long before the intended date of room occuapncy so that your claim for refund will be granted.