customer keep coming back to exchange goods she not happy,7 times already,what shld sales staff tell her?

Answer 1

Unless your company has a sales staff of one, the sales staff has only one responsibility: to treat the customer courteously in accordance with company policy. If the sales staff sees a customer abusing the return privilege, the sales staff alerts the sales MANAGER of the problem. The sales MANAGER decides how to handle the customer. If the MANAGER wants to deliver a special message to that customer, the MANAGER is to be called when the customer appears, and the MANAGER tells the customer about limitations on the return privilege. The staff does ONLY what they routinely do. For the sales staff to make ANY decision to treat the customer differently runs the risk of doing something that will embarrass the company.

Answer 2

I am sorry but due to recent policy changes in the retail market we are limiting the amount or returns that a customer can make. This policy reflects changes made at Wal Mart and other major retail changes. Any future exchanges from you will include a restocking charge.

Wal Mart calls these people "problem customers" and won't let them exchange goods or return goods even if they have a vaild sales slip because they have abused the privilage.

Answer 3

After she has used up all the "return allowances", then tell her you cannot sell her anything else. Refuse to sell her anything. If she still wants to buy, then make her sign a "as is, no returns" for a few months. If she is just taking advantage of a lax policy, it is your fault. If she is trying to "skin" you, then it is also your fault if you let her. Don't refuse to take it back, or you will violate your policy. If you refuse to sell to her, then she has nothing to return. Ball is in her court. If she wants more, she will have to "give up return rights", due to company policy of no more sells after 50% or more of purchases have been returned, without signing the waiver. End of problem.

Answer 4

Well, it's obvious that you won't be losing a good customer, so just give her the cash back and then tell her to leave and not come back.

Answer 5

While being courteous and polite, simply refuse, as its to the point of abusing the return policy. Unless there actually is something wrong with what she bought.