angry customers r shouting at my sales staff,what do i do?

Answer 1

everyday i face angry customers. what i do is i let them into my office and i let them vent out their anger but i still keep my cool. when they're done (I'm sure they'll get tired of yapping) i'll explain to them that my staff need to follow certain guidelines so does a customer. their complaint will be dealt with accordingly, no shouting or cussing needed. it usually works with me.

Answer 2

The theory customers are always right is a good method for operating a business, but can create problems for your restaurant. Analyze what the individual incidents are concerning. If you have a large amount of complaints about the service, then maybe you should have some store wide training seminars in teaching employees how to better communicate with the customers. You should also remind your staff that problems with the customers creates a negative customer return rate and results in a drop in sales. A business can only last so long on this pattern. If the customers are angry about the food, then maybe you should reexamine your kitchen tactics. There is a fine line between the balance of a great dining experience and a horrible one. Here is a little tip to remember: If a customer has a great dining experience, they will let less than ten people know it. But if a customer has a bad experience, there will be a chain effect of the visit. They tell at least ten people who will tell others. One bad visit can turn into more than 300 people knowing it in a short period of time. People like to spread bad news. Good luck to you.

Answer 3

this depends, if one person is doing all the fussing go to them and identify yourself as the owner and quickly get the troublemaker in a control ed environment [your office] and find out what they want/expect and if reasonable do it. if not reasonable
[some fools shop for shoes in a paint store] ask them to leave . if they fire up again call police and have them removed from the back door.
if the customer is legit in their complaint and your staff has been grossly negligent or rude/ crude etc. have them wait in a second private space away from customer [but in full view] and talk to them too [many times both sides are at fault] if any lies are exposed, you will know what to do with an employee. but if it is the patron stand up for your employee and inform the customer that he may wind up with a civil suit for defamation of your employees caricature in a public place and then call the police.
a crappy employee is easy to replace but the only thing more rare than a good employee is a decent boss. customers come and go for many reasons if you and your employ wish to survive you will take care to not infuriate them in the first place

Answer 4

You should back up your staff. Get control of the crowd and move them toward the door. Empty the store and lock the door. Address the problem with your staff, let everyone get their composure back and then if there aren't still angry people outside, reopen the store. If there are, call the authorities, or some of your neighbors or something.

Answer 5

Tell them kindly to calm down so we can resolve the issue in respectable manner. Say you are sorry for any inconvenience but you refuse to help them with any issues until they calm down and stop abusing your staff.

Answer 6

give whatever the customer wants and cool off the tension even including a loss in profit and the customer.

It is your farking business you r taking care and making customer happy is the only way you can open your farking door tomorrow morning.

Answer 7

go talk to the customers and find out cause of the problem !

Answer 8

find out why they are shouting at them, get better stuff, get better staff.

Answer 9

Start giving them honest service.

Answer 10

fire everyone and get a new staff.