I bought an item from an online retailer and it turned out to be faulty, so I sent it back royal mail special delivery at £20, I then phoned the company up to see if I could pay the difference and they return it via royal mail special delivery, so I paid the extra £30 for guaranteed saturday delivery, anyway didn't come so I phoned up this company who checked it out and the sent it out via standard delivery, and said they will give me a store credit for £30, but I don't want that I want a refund. what can I do?
2007-07-21 02:17:45 · 3 answers · asked by Anonymous in Politics & Government ➔ Law & Ethics
I would tell them that you paid them for special delivery and that is what you expect. Find out their contact information and tell them that if they don't refund you the £30, then you will take legal action to claim your money back.
2007-07-21 02:27:33 · answer #1 · answered by ? 7 · 0⤊ 0⤋
IT looks like this company has a qc coverage that states that they did no longer meet the contract standards and are finding out directly to refund you cash. this does not advise which you're able to return the article. in the event that they have not yet added it, then touch them and enable them to be attentive to which you nevertheless prefer the article and shop the article ordered. in case you have already got it, thank them for their high quality provider and shop the article. it is honoring their regulations the comparable as they're, and it facilitates to verify they provide spectacular provider to its purchasers. in case you do no longer yet have the article, inquire as to the reason for the cancellation, there may be a keep in mind difficulty. stable luck
2016-10-19 06:29:25 · answer #2 · answered by Anonymous · 0⤊ 0⤋
Trace the online retailer so that summons will be served thereat. Then file a case against the said retailer if you already know its office.
2007-07-21 02:22:23 · answer #3 · answered by FRAGINAL, JTM 7 · 0⤊ 0⤋