Any training ideas for my girls who work in a busy shoe department?

Question

In the past I've set things such as benifits of leather shoes etc. Customer service, but I normally break it down into approach/finding product and customer needs etc.

Do you have any other ideas? Anything unusual but will help contribute to the successfull running of a busy shoe department? Anything the girls will find usefull but at the same time learning?

Please help, I'm running out of ideas!

Thanks in advance!

I am the manager yeah, but I've just covered so much I'm running out of ideas.

Just thought another person may have some ideas I haven't thought of....So please...fire away!

Thanks!

Answer 1

Are you the manager? Ask your manager to train you on how to train new staff!

Edit: Oh. Okay well in that case, I would suggest perhaps doing role-play and seeing how your new employees would handle customer concerns and problems.

Answer 2

Stop calling them "girls" for one thing! Unless they are aged 5 through 13! I assume you are talking about women, selling shoes! Talk about them as women or young women. Speak with them as adults. Are you a man or woman yourself? If it were I, I'd talk with them and ask for suggestions; what THEY see as needed to sell the shoes, etc. Sales people are often more perceptive re the customer needs that then buyers!! THEY know what the customer wants!! Maybe they need more in several common sizes; different styles; etc!! THEY will know!! Good luck!