I am trying to resolve my greivance with honda customer service since 29th sept 2006. Since December 2006 they are not even responding to or acknowledging telephone calls or e-mails. It is now 9 months. I have all related facts, documents and e-mails for somebody who requires it.
2007-07-11 16:25:59 · 19 answers · asked by raja 1 in Cars & Transportation ➔ Car Makes ➔ Honda
got my 98 from eBay for $4200 in great condition last year so dont pay over that
2007-07-11 16:28:57 · answer #1 · answered by Anonymous · 0⤊ 4⤋
Let me speak frankly, if you have been suffering from last 9 months then you must now stand still and file a petition in the customer court, which is I think free of cost. You must understand that everybody is bind by laws and so are Honda company. By doing so you will certainly get across your problems within 2 or maximum 3 weeks and can get a handful of money from them as a penalty.
For best result DO AS DIRECTED.
2007-07-13 02:10:48 · answer #2 · answered by He-man 1 · 0⤊ 0⤋
There's always somebody higher up. Just work your way up to the top until you reach the CEO if you have to. It's surprising you're having problems with Honda, but I guess that's why Toyota is gaining instead of Honda. You never metioned what your problem was or if it was wide spread. Have you done research to see if others have had the same problem. I know they recently recalled for the odometer mishaps. Maybe start a forum in a Honda forum or go to your local news station.
2007-07-11 16:35:56 · answer #3 · answered by Anonymous · 0⤊ 0⤋
Ask one of the numerous consumer guidance bodies for help, free help. There are thirteen such bodies in Mumbai alone. The oldest of them, the 38-year-old Consumer Guidance Society of India, got about 2,000 queries last year from peeved customers of which the Society helped redress nearly 1,500. Of these over a hundred were related to telecom alone.
The president of one of the bodies advices consumers to approach the service provider directly and to ask for guidance if they feel it's beyond them. You mostly get out of court settlements. The International Consumer Rights Protection Council (ICRPC) has listed one of its goals as uniting the public and offering them a platform to voice their grievances against defaulting companies and corrupt officials.
Hope this helps you!
2007-07-12 18:14:38 · answer #4 · answered by prasanna kumar 3 · 0⤊ 0⤋
hi, i am vicky and i am also into the customer services with an automobile company, Let me guess one thing you own a honda Vehicle if yes then then the best way is to approach the sales rep of the particular region through the dealer from whom u bought the vehical or by contacting their head office pretending as an interested customer coz sales teams impact is very high on customer services... Best Regards..
2007-07-12 23:19:10 · answer #5 · answered by vicky 1982 1 · 0⤊ 0⤋
If a customer service doesn't reply to the customers
we have to meet them atleast two times a day and we have to
complaint to the head of the service and be seated in the office
until the problem is solved
2007-07-12 04:51:43 · answer #6 · answered by Anonymous · 0⤊ 0⤋
If possible, write your complaint on a plain sheet of paper,
go to the customer service centre, get it signed and keep one copy with you.
After that you can ask them that if your complaint is not attended to, you would be taking the help of consumer court.
If need be don't hesitate to go to a consumer court. After all they are for our convenience only.
2007-07-13 00:46:12 · answer #7 · answered by Rohit G 1 · 0⤊ 0⤋
If you bought your honda from a dealership ; try meeting the management personally. If this fails may be you should try talking to honda personnel . The last step of course is the consumer court.for consumer grievences such as yours.
2007-07-12 01:15:26 · answer #8 · answered by PADMANABHAN N 2 · 0⤊ 0⤋
I hope it's better to go to consumer court bcoz being in a customer care i do know how a customer should be treated. And also our future friends won't suffer due to such irresponsibility...
2007-07-13 02:12:45 · answer #9 · answered by boss 1 · 0⤊ 0⤋
Are you following the chain of command?
Service manager/dealer general manager/district parts/service rep/lawyer. That is the chain you follow till resolved to everyones satisfaction.
2007-07-11 16:32:22 · answer #10 · answered by Don W 6 · 1⤊ 0⤋
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2016-10-01 10:23:11 · answer #11 · answered by Anonymous · 0⤊ 0⤋