Comcast customer service?

Question

I had to make an emergency appointment to have my phone line fixed, it was all static, my ticket was "escalated" to an appointment 6 days later. Then my t.v. went out. They never showed up. I called and they said that my appointment was for the next day. I know it wasn't. I had to make 3 calls and it was always confirmed for TUESDAY 8-11. I made sure I was at home. Then they "escalated" it again, said they would be out later in the day. I've stayed home all day. I got a call saying they would be here in "10 min." that was 2 hours ago.

DOES ANYONE KNOW WHAT SERVICE I CAN SWITCH TO? I NEED PHONE, CABLE, AND INTERNET.

thank you for your time.

Answer 1

A t & t.

i wish I could switch, but for work reason i have to have comcast at home.

COMCAST SERVICE SUCKS!

they are rude, incompetent and the company is horrible.
our service (cable modem) was out for over a month! Everytime we called, they said the service would be repaired the next day, so they didnt need to send anyone out. that went on for 2 weeks, they finally admitted their service was aat fault.

last night, our cable (t.v. and internet) was out completely. The entire area missed the all star game.

"just ask Zach!"

ok, zach why does your service suck. why do you keep raising prices? why does it cost $3 just to talk to someone on the phone? why do you call my house 3 times a week to try to get me to switch my phone to you guys when that would suck just as bad?

screw you zach. screwww you.

Answer 2

I can only agree with these comments on the pathetic service. They will tell you one thing, then deny ever having said it. Their only time for an appointment was 4 days after the problem occurred and a day we would not be home. The NEXT available was 10 (yes, ten) days later. When I owned my business and provided customer service like that I'd have been out of business in no time. Just as soon as I can rearrange things for another provider, Comcast will be out of this house.

Answer 3

I am sure that the service (if there is any) in Hell is better than the service one can expect from Comcast. The company should be investigated by Congress. I'm 84 and have never in all my life had to deal with such a thoroughly disgusting outfit. It seems, also, that the bill they send each month can change with the wind - seldom the same twice. Comcast, there aren't words to tell you how lousy I think you are.

Answer 4

I had trouble with my service when I move, it took me a couple of weeks to get it straighten out. After everything was done, I am having great service. I am not on any contract with Comcast, never had been, I can cancel anytime and just pay up what is owe. I had direct TV, never had any problem with them, I was on a two year contract, and when the contract was up, they did not have AT&T univeries in my area yet, so I went to Comcast. Don't get me wrong direct tv was great, but last year we had a bad winter, I had to go out and clean the dish 3 times, I am 63 now so that turn me off of dish, plus I had Comcast internet at the time and it was great. So as I said I had no more trouble with my service. We had a power surge here and it blew out one of my boxes, they tried to trouble shoot it but it would not take the code. So they sent a service guy out and the box was fried, it did not cost me any labor or a new box,since I am paying for protection. And when I was having trouble with my router, the sent me one the next day and a few days later they sent me 4 more. They help me get it up and running, well I had a friend who talked to them and I have great service. I return all router back to them and they gave me credit on my account. I might be paying to much, but what my husband like to watch on tv their is some channels we can't get on basic.

Answer 5

Okay, who wants to join me in an assault on Comcast. They supposedly have a satisfaction guarantee, which I called them on due to the service I had in Ventnor. When I called to complain about half my channels not working. They acknowledged that there is a problem in the area. I tried many times t talk to someone with a brain and now they have sent my bill to collection. I had service two weeks after three attempts to get cable installed. I am looking for an attorney that will file a class action lawsuit, for the purpose of Comcast not living up to their satisfaction guarantee. I will not pay them $153.58 for half of what I was supposed to get in my channel line up, including free stars for three months for screwing up three times on installation.

Answer 6

My father in law who is almost 92 and has Alzheimers has come to live with us. I called to have his cable turned off at his home where no one now lives. He will need every nickel and dime when the time comes that we can t care for him. Well I am not allowed to do that. I am not on his account. The idea is to try to save him money and not be billed for another month. I was told I could send them a power of attorney saying I have permission or turn the box in and then he will be billed for just that time. So by time either of these things get done he will owe them more money which he can t spare. There excuse for doing it this way is "because they are looking after the consumer". Well isn t he a consumer? They sure are doing him no favors. But they can t take the chance that someone is just calling to turn off someones cable. oh my goodness heaven forbid. What would a person get out of turning off someone elses cable. There is no money involved, I am not asking to drain his bank account it is stupid cable TV. I usually try not to be nasty with the messanger but you know what I was so tired of this lady talking about Comast protecting there consumers I did finally go of. I had had enough. So we live an hour away from the nearest drop off. My father in law cannot be left alone for a minute. So we need to make arrangements to get the box returned as soon as we can so he is not billed even more, to do that I have to try to find someone to come and stay with my dad in law. Or take him with us which is an entirely different story. Does this seem crazy to anyone else? Doe this seem like comcast is just protecting their earnings or helping the consumer? When my Mom passed almost 2 years ago I dealt with Verizon and they were so sweet and anxious to help knowing we just lost a loved one. They did not ask for a death certificate or power of attorney. They turned it off immediately, adjusted her account and mailed the bill to me and I paid it and that was that. So smooth and helpful. Isn t it enough to have to watch a loved on loose his mind, should I really care if someone calls and turns off someones cable? I just can t understand why someone would even want to do that. But that is the consumer comcast is protecting, definetly not the almost 92 year old man with alzheimers. So I do not recommend comcast. My father in law is the guy who paid his bill every month and paid it early and this is his reward, suck all the money you can from him. Does anyone from Comcast even read these?

Answer 7

Why in the world would you tell a person what their bill is going to be after they have already told you they are done, and then not tell them the true amount? I cannot get over the crap I go through all the time with your company. My bill is never what you tell me and I have been lied too so much it is just downright nerve wrecking. I had called to pull the plug on you guys. Had another company lined up and some recovery person quoted me a deal for 2 years. Well she didn't tell me the exact price because she forgot to include equipment. Needless to say my bill is higher than I thought and a lot higher than I was going to have to pay with the other company. Why can't you guys be honest with your customers. I hate using you guys and I hate dealing with your company. No wonder everyone wants to go to dish..

Answer 8

Completely agree They are the worst! I have been to their service three times and since I wasn't opening account or up grading I was treated like ****. Couldn't even set up service appointment and employee admitted they were basically salespeople not service anymore I will jump on the next company I can in my area

Answer 9

THEY ARE THE ONLY REASON THAT I HAVE EVER THOUGHT ABOUT TYING SOMEBODY TO THE BACK OF MY TRUCK AND DRAGGING THEM FROM EAST COAST TO WEST COAST.
HAD A TECH COME BY TO REPLACE A BAD CABLE BOX AND HE PUT A NEW ONE IN AND LEFT. LESS THAN AN HOUR LATER, IT QUIT WORKING ALSO. CALLED 1-800-COMCAST AND TALKED TO
SOMEONE THAT SENT REFRESH SIGNALS TO IT FOR AN HOUR WITHOUT FIXING. TOLD HIM IT HAD TO BE FIXED AS WE ARE HAVING A DERBY PARTY THIS WEEKEND AND WE HAVE TO BE ABLE TO WATCH THE RACE. AFTER ANOTHER 30 MINUTES, HE AGREED TO SEND ANOTHER TECH THE NEXT DAY BETWEEN THE HOURS OF 10 AND 12 NOON. WE INFORMED HIM THAT WE ARE A WORKING FAMILY AND THAT WE WOULD HAVE TO LEAVE WORK JUST TO GET SERVICE THAT WE SHOULD HAVE HAD TAKEN CARE OF THE DAY BEFORE. HE SAID THAT WAS THE ONLY AVAILABLE TIME FOR A TECH BEFORE THE WEEKEND SO RELUCTANTLY I TOLD HIM TO SET IT FOR THAT TIME AND I WOULD LEAVE WORK EARLY JUST TO COME HOME AND LET THE TECH FIX IT.
LEFT WORK A 9:30 AND GOT HOME AT 10:00. NOBODY SHOWED UP SO I CALLED AGAIN TO SEE IF THEY COULD GIVE ME AN ESTIMATED TIME. I WAS INFORMED THIS TIME BY A DIFFERENT REP THAT IT WAS NOT EVEN PUT ON THE SCHEDULE AND THAT THEY COULD NOT GET ANYONE TO COME TODAY. THE SOONEST WOULD BE MONDAY. SO I RESET IT ONCE AGAIN FOR MONDAY AND THEN CONTACTED THEIR BILLING DEPT. THEY OFFERED ME
JUST UNDER 30 DOLLARS FOR THE INCONVENIENCE AND I WENT OFF !!!!!!!!!!!!!
TOLD THEM I HAVE MISSED 3 HOURS OF WORK AND USED 2 GALLONS OF GAS FOR NOTHING NOT TO MENTION THAT I WILL HAVE TO HAVE A DERBY PARTY WITHOUT A TV TO WATCH THE RACE. "ROBERT" THE REP SAID HE WAS SORRY BUT THAT WAS ALL HE COULD DO.
WHAT AN "F*@#ING" JOKE THEY ARE!!!!!!!!! AS SOON AS POSSIBLE, I AM DROPPING THEIR CABLE AND INTERNET SERVICE AND NEVER GOING BACK.

Answer 10

I absoulutely hate comcast. I cannot go into my tirade as it wears me out. Anyone, do not deal with comcast.