I read this article http://www.foxnews.com/story/0,2933,288635,00.html
that explains that Sprint wireless is cancelling over 1000 contracts because those customers complain too much. They have sent out between 1000 and 1200 termination letters giving customers 1 month to find another service provider. Sprint says these customers take up too much customer service time for problems Sprint feels are "resolved" problems.
Um, if the problems were resolved, why are your customers still upset and still calling? Obviously the problems are not resolved and instead of providing quality customer service it sounds to me like Sprint would rather cut their ties with the complainers and sweep those problems under the rug.
I'm sorry but I expect good service for what I pay for my cell provider. I actually see this as an advantage to those who are being terminated, they are being let out of a contract and can find good service somewhere else!
What is your opinion?? I think it's bad business.
2007-07-10 08:10:51 · 5 answers · asked by RhapsodyinBlue 2 in Business & Finance ➔ Other - Business & Finance
Sure, there is always going to be the squeeky wheel and some people you just can't please, but over 1000 customers? That's a lot of customers and I think it says something about a company who would take such drastic measures in the name of "customer service". I guess I was just raised at a time when the customer came first and a companies reputation meant something.
2007-07-10 08:18:32 · update #1
I think it's bad business too. A company who doesn't care about it's complaining customers is a company that doesn't take pride in it's product. I'd bet if Sprint had actually offered to let these people out of their contracts at the time of the complaints, the customers would have jumped at the chance to get a better company. Offering to let complaining customers out of their contracts at the time would have been a better solution but they have now exposed their own bad customer service.
2007-07-10 09:13:31 · answer #1 · answered by JeninLa 3 · 2⤊ 0⤋
My decision not to go with Sprint would have nothing to do with this incident. There are 2 sides to every story & having worked in customer service for a newspaper I WISH my company would have done this. People would call in & place ads then complain that something wasn't just right & it cost them thousands of dollars. Of coarse if we make a mistake we want to make it right by refunding their money or running another ad for free for them, but we had a few abusive customers who would call in mistakes on EVERY ad they did until statistically it was impossible that we could have made that many mistakes. A few times we even caught these customers giving us the ad wrong on purpose so they could say we made the mistake. Some people just think they have a right to free stuff & will try any scam to get it. The customer is always right.... until the customer is being dishonest to try to steal from us.
2016-05-18 21:25:16 · answer #2 · answered by Anonymous · 0⤊ 0⤋
Some people are just high maintence and call in an uproar over every burp and fart. As a business owner, they have the right to refuse service to anyone.
2007-07-10 08:15:15 · answer #3 · answered by zippythejessi 7 · 0⤊ 1⤋
Apparently, most of these people called 40 times a month. NO ONE has that many problems except people who are NEVER satisfied and I'm glad to hear that Sprint is ridding themselves of these idiots who obviously have nothing better to do with their time.
2007-07-10 08:16:39 · answer #4 · answered by declaude 3 · 0⤊ 2⤋
I acutally think it is stupid! WTF people...you dont cut off someone's phone because they complain. Thats just stupid. *verizon is better*
2007-07-10 08:20:08 · answer #5 · answered by ameagle1985 1 · 2⤊ 0⤋