Am I obligated as a seller to return an item on ebay?

Question

Even if it says nothing about accepting returns in the auction, and I described the item as good as I could? My feedback is 100% btw.

Answer 1

No you are not obligated but if you have nothing stated you should accept a return back to make your customer happy. They can get extremely nasty on the feedback..and if you have 100%..why mess with it. Just make sure you will not give a refund until you have examed the item to be in original condition as it was mail to them. OOOH...and they are going to want you to pay for the return postage...DON"T....they want to send it back...They pay for the postage.

The shipping they paid for YOU to send to THEM is not refundable either..Just the winning bid amount.

Answer 2

maximum sellers on eBay are in basic terms uncomplicated human beings advertising extra products or attempting to make some funds for themselves. Refunds are in many cases in trouble-free terms available while an merchandise isn't as defined or is broken. replace of concepts purchases or sizing issues are not a reason for a supplier to settle for a return. You as a customer are meant to ask questions etc in the previous you come to a type to bid or purchase and if paying for used products you recognize that used skill used ie not new, not in ideal, unmarked concern. That suggested some sellers do settle for returns to maintain shoppers happy, yet that's not a customer suitable. So, confident you are able to pass away undesirable feedback in case you like yet as a eBay customer of 10 years, i think of it incredibly is somewhat harsh on the seller. She bought to you in sturdy faith, the object replaced right into a defined and replaced into sent rapidly to you. till she provided a return for replace of concepts purchases (and says so in her itemizing) she should not be predicted to refund you.

Answer 3

I have. MAKE SURE you put something recognizable (e.g a small dot) on the item, so you can RECOGNIZE it if (s)he returns the same item. Although they will NOT give money back, they MAY send a replacement. Before sending, ASK via Ask Seller A Question, or Email.

This is for the BUYER. The Seller? I'm not sure...

Answer 4

yes, your warranty is implied...since it is obvious that you did not state one in the purchase contract...
by the way, since you've got such perfect feedback, for the kind of deal you're talking about, don't you just prefer to stick to the wild animal rules? REMEMBER, the return shipping is ON THE BUYER.
Next time, set down your return policy clearly...if you don't want to accept returns, say so up front.
Congrats on the feedback.

Answer 5

If your practice is NOT to accept returns then your return policy must be in the listing, and it better be darn big and specific. So 'no refunds-sold as is' means just that. 'Returns on case by case basis only' means just that as well. Otherwise, you're just asking for a huge headache and a guaranteed knock on your 100%.

Answer 6

If the buyer is unhappy they can report you to Ebay and Ebay can get involved and suspend your account. If you accept the return you will get good feedback so it may be worth it in the end.

Answer 7

If your description was accurate, you are not obligated. But, it may be a good customer service tactic to accept the return. You don't want to lose your 100% rating and it may not be worth the hassle of fighting with a customer. From now on, I would put ALL SALES FINAL on your page so that you can prevent this from happening,

Answer 8

If it wasn't what the buyer expected I would take it back but they still have to pay the postage both ways. If they just changed their mind then don't take it back.

Answer 9

you should have said "no returns" in the auction but i guess it could go either way