What is a good customer service?

Question

I discounted an item using my employee discount and sold to a lady who claims to be a senior citizen. She tested the product, brought it and left. Many months later, she came back without a receipt and with the product used and said that she brought an awful product and she hated it. And she wanted to exchange for another kind. While one of the business partner shook head with me meaning no since it was way our of the exchange policy. So I rejected the lady. But the lady got so mad (from a very pleasant person to a mean lady) and started to blame me and said it was my fault. Was it my fault?

Answer 1

If you didn't con her into buying it, then you did nothing wrong.

Some people just want their way, and will make life very unpleasant for those who stand in the way, or actually in your case, who tried to help her along.

Answer 2

For starters, employee discount use was a no-no and not part of the equation. If you hadn't used it, you wouldn't be feeling responsible. Lesson learned for the future.

Return policy is a company responsiblility and thus the company is with whom the customer has a beef. You can be sympathetic and understanding to her feelings, but not at fault.

Answer 3

ABSOLUTELY NOT!!!! In fact, u r kind enuf to give her staff discount. There are all kind of people in this world, some are good, and some are really bad. I was once on service line also, and i've met various kind of mean and unreasonable customers. It's ok, just try to stick with: "Customers are always right" slogan and smile to those you think they are right. For those who are obviously not... I think what we can do is just forgive their ignorance. :P You always forgive people not to make other feel better, but to make yourself feel better. Cheer!!!
P.s: YOu are a very Great SalesPerson, Don't even Doubt it
:)

Answer 4

if it was the policy of the store to not accept exchanges without reciept then she should have kept it. its not your fault she didnt