I need to know few explanations for BPO industry?

Question

Hello Friends! I need to give 20 valid points about the BPO industry if i would be asked in an BPO Interview.

Answer 1

BPO Industry: India clicks!
India became familiar with ‘Business Process Outsourcing’ only in the early and mid 1990’s, but now the entire country seems to be quivering with the ‘BPO fever'. The foreign direct investment (FDI) in the country owes a lot to this sector, which is progressing at a break-neck speed. The different kinds of services offered by BPO's include Customer Support, Technical Support, Telemarketing, Insurance Processing, Data Processing, Internet / Online / Web Research and so on. The cheap labour costs and the pool of skilled, English-speaking Indians have always been the two foremost factors contributing to the BPO boom in the country. As the National Association of Software Services and Companies (NASSCOM) points out, the other equally motivating factors include strong quality orientation among players, ability to offer round-the-clock services based on the country's unique geographic location, positive policy environment which encourages investments and a friendly tax structure, which places the ITES/BPO industry on almost equal footing with IT services companies.

I suggest you read the rest of this article. Good luck with your interview:-)

Answer 2

Try this web site and pick think about what values are implied. Doing this mental exercise will help in preparing you and building your level of confidence rather than just providing a rote answer.
http://www.outsourcingsupply.com/informations/steps_outsourcing_project.html