My computer has a virus please help!? My two software is saying each other is wrong?

Question

I have two virus software protect on my computer. AOL security center which is free. And mcafee which has expired but from time to time it gives me warnings. Whenever I do a search with AOL it always say "everything is perfect" It even gives me a smiley face! Like :-)
But when I am shutting down my computer a mcafee window pops up at the last second it always says "mcafee has found an extremely suspicious file on your computer please do a scan" How the hell am I supposed to do a scan when mcafee has expired. Is it possible mcafee could be acting up, and maybe just doing that so I can renew the software? Which software should I trust? Please help because my computer is lagging like crazy!

Answer 1

Hi,
Please do this just Un-install both of your present Virus checkers and then Install "AVG" it's free and has never given me any problems. This will help you.

Answer 2

Didn't you ever uninstall McAfee? I would try this first.

Many programs come with their own uninstall. Right-click on McAfee and see if this is the case. I would suggest doing this in Safe Mode - then Restart.

I'm not familiar with AOL security but try to find out if they allow a scan or if they just watch files as they come and go.

Answer 3

I believe the Mcafee program just wants you to renew it. Ive had the same problem as you--eventually I got the Mcafee deleted or disabled. I dont remember exactly what I did, but go to Start, then control panel, then Add or remove programs if you remove Mcafee your problem should be solved. I tried having 2 anti virus programs at the same time and it usually causes problems.

Answer 4

You computer may actually be clean. However having 2 anti viruses installed may be causing the problem. It is not recommended to have 2 installed, regardless if they are active or not. Uninstall McAfee and see if the problem continues.

Answer 5

you cannot have 2a/v on the same computer without conflict just uninstall the mcafee and all will be well.
P.S. the file its finds on shut down is the AOL security most likely.

Answer 6

all of the suggestions for free virus software in other answers are fine so i won't talk about them. insted, if you have windows XP, try restoring to before your computer got viruses. go to : Start > All Programs > Accessories > System Tools > System Restore. When it pops up, choose "Restore my Computer to a future date" and press next. Click on a date that has bolded numbers (one before your computer screwed up) and press next. your computer will log off then restore, then it will shut down. when it is on, it should be back to normal :-)

Answer 7

You probably need to use a different spyware scanner to figure out what is going on. Your best bet it to buy one, but if you don't have the money, you can get a decent free version from Google by installing the Google Pack.

You can get the Google Pack here:

http://www.bestspywarereport.com/freesoft.html

If you want to install a premium scanner and don't mind having to pay for it, I would suggest XoftspySE, which you can read about here:

http://www.removaladvisor.com/xoftspy

Good luck!

Answer 8

VIRUS REMOVAL PROCESS:

do this OFFLINE

trash likes to hide in your restore system,so every time you clean up your computer and you use system restore,it restores the trash along with everything else !
turn off system restore:
XP:
start--all programs--accessories--system tools--system restore
check the off box

Vista:

right click computer icon
select properties
select system protection
uncheck os ( c: ) ( system )

alerter & messenger services:
stop messenger spam !!

XP only:
all programs--administrative tools--services
all services are in alphabetical order,right click both alerter & messenger services--select properties--from drop down menu,select disable

Active X:
XP ONLY
internet explorer--tools--internet options--security--advanced
uncheck download unsigned--unsafe--autoprompt

CLEAN UP:

delete history:

XP & Vista:

internet explorer--tools--internet options--general:
click delete history--temp files & cookies
set days to keep history to 0

Prefetch folder:

XP:
start,my computer,disk drive ( c ),windows,prefetch
click view
select "select all"
press delete key on keyboard

Vista:

same thing except my computer is now plain ole computer

Security:

block spyware cookies:
XP:
either from your desktop shortcut or all programs or start page [ lol,MS is all about redundency ]
internet explorer--tools--internet options--privacy--advanced--override
check allow 1st party cookies,block 3rd party [ spyware ] cookies

Vista:

same way as XP

manage your cookies [ with screenshots ]
http://managecookies.diaryland.com

ActiveX:

XP ONLY

internet explorer,tools,internet options,security tab,advanced tab
uncheck download unsigned, not safe & automatic prompt

now return to system restore and select create a new restore point,name the point [ new ? ] and you're set to go

go online and:

download/install/update & run spybot spyware remover,avast anti-virus,regseeker,avg anti-rootkit,rootkit revealer,firefox 2.0.0.4 web browser from

MENU
Acessibility Help,anti-virus--anti-spyware,Browser FIREFOX 3.0a5pre [ experimental ] & 2.0.0.4
Buddy Browser,a child safe wweb browser for children,clean up instructions,desktop helpers,firefox extensions installed,firewall,Multi Media Files,registry cleaners,SECURITY,Link Checkers,Ect

http://browseraddons.friendpages.com

Answer 9

Go to Download.com, and get Spybot: Search & Destroy, AVG Free antivirus and Windows Defender, all of these are great freeware which will likely find something if there is a problem on your computer.

Answer 10

The two may be conflicting, but it is right. AOL may not be able to find everything, and McAffee may have found something. Install a diff. one and scan.