I have an inremovable virus on my Computer! Help?

Question

Every time I click on Internet Explorer it takes me to http://asafecenter.com/ . I can not access anything from there. Norton found it and supposedly deleted it, but Internet Explorer is rendered useless. Firefox is unaffected. I restored the computer to a few days ago and that did not help. Besides formatting the computer how can I removed the virus?

Answer 1

Try a online antivirus scanner and a online anti-adware/malware/spyware scanner in safe mode with network to clean up your computer BEFORE you download anything. This because the program you download can get infected.
To reformat your hdd is always the last option.

Disable "System Restore" for Windows Me and XP, then restart your PC to clean your system restore points for viruses, spyware, adware etc.

Now restart in safe mode.
To get in safe mode Press "F8" upon boot up.
Select "Safe mode with Networking".
Go to Start – Run - type iexplore http://www.bitdefender.com/scan8/ie.html Enter(ok).
Do a full system scan. If something is found, delete it, reboot and do the same again in safe mode with network.
When that scan does not find anything you reboot again in safe mode with network.
Go to Start – Run – type iexplore http://www.ewido.net/en/ Enter(ok).
Do a full system scan. If something is found, delete it, reboot and do the same again in safe mode with network.

**NOTE: Do NOT do anything else with your computer when scanning. This because you can start virus/adware/spyware/malware manually.

When no one of these scanners are showing anything you can reboot back to normal mode.
Turn on "System Restore".

Online virus, adware and spyware removal.
http://www.precisesecurity.com/antivirus/online-scan.htm
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You need to get one antivirus program, one firewall, pop up blocker and some spyware/adware/malware removers if you don't have it.
I use Norton Internet Security (antivirus, spyware, firewall, add blocker, mail spamfilter, pop up blocker etc) Ad Aware, Spybot and more on my desktop running XP Home SP2 with Firefox and Yahoo Toolbar with pop up blocker and Windows pop up blocker on.
On my laptop i have Ubuntu 7.04. «No security» needed in Linux, but i use antivirus and firewall. Firefox is standard.
I have no virus, spyware, adware, pop ups etc on my computers.
Mozilla Firefox and Opera are safer browsers to use then Internet Explorer.
http://en-us.www.mozilla.com/en-US/products/
http://www.opera.com/

Here are some free programs.
BitDefender Anti-Virus Free.
http://www.bitdefender.com/PRODUCT-14-en--BitDefender-8-Free-Edition.html
Avast Anti-Virus Free.
http://www.avast.com/eng/avast_4_home.html
AVG Anti-Virus Free.
http://free.grisoft.com/doc/2/lng/us/tpl/v5
Avast Virus Cleaner - free virus removal tool.
http://www.avast.com/eng/avast-virus-cleaner.html

Firewall Protection.
ZoneAlarm Firewall Free.
http://www.zonealarm.com/store/content/catalog/products/sku_list_za.jsp?dc=34std&ctry=&lang=nb&lid=trial_zaFamily
Easy-to-use firewall blocks hackers and other unknown threats.
* Systematically identifies hackers and blocks access attempts.
Automatically makes your computer invisible to anyone on the Internet.
Use ZoneAlarm if you normally use Windows Firewall.
Disable Windows Firewall after downloading ZoneAlarm if it's not done automatically.

Ad-Aware 2007 Free.
http://www.lavasoftusa.com/products/ad_aware_free.php
Ad-Aware 2007 Free remains the most popular anti-spyware product for computer users around the world, with nearly one million downloads every week. Our free anti-spyware version provides you with advanced protection against spyware that secretly attaches and takes control of your computer, resulting in aggressive advertising pop-ups, sluggish computer activity, even identity theft through stolen bank details, passwords, and credit card account numbers. If you want real-time scanning capabilities, consider upgrading to Ad-Aware 2007 Plus for real-time protection against spyware, all the time.

SUPERAntiSpyware Free.
http://www.superantispyware.com/

AVG Anti-spyware Free.
http://free.grisoft.com/doc/20/lng/us/tpl/v5

Spybot - Search & Destroy detects and removes spyware, a relatively new kind of threat not yet covered by common anti-virus applications. spyware silently tracks your surfing behaviour to create a marketing profile for you that is transmitted without your knowledge to the compilers and sold to advertising companies. If you see new toolbars in your Internet Explorer that you haven't intentionally installed, if your browser crashes inexplicably, or if your home page has been "hijacked" (or changed without your knowledge), your computer is most probably infected with spyware. Even if you don't see the symptoms, your computer may be infected, because more and more spyware is emerging. Spybot-S&D is free, so there's no harm giving it a try to see if something has invaded your computer.
http://www.safer-networking.org/en/mirrors/index.html

AVG Anti-Rootkit Free.
http://free.grisoft.com/doc/39798/lng/us/tpl/v5
AVG Anti-Rootkit is a powerful tool with state-of-the-art technology for detection and removal of rootkits. rootkits are used to hide the presence of a malicious object like Trojans or keyloggers on your computer. If a threat uses rootkit technology to hide itself it is very hard to find the malware on your PC. AVG Anti-Rootkit gives you the power to find and delete the rootkit and to uncover the threat the rootkit is hiding.

CCleaner is a freeware system optimization and privacy tool. It removes unused files from your system - allowing Windows to run faster and freeing up valuable hard disk space. It also cleans traces of your online activities such as your Internet history. But the best part is that it's fast and contains NO spyware or adware.
http://www.ccleaner.com/

ClearAllHistory - clears browser history, cache, cookies, clipboard and remove other computer activity tracks.
http://www.clearallhistory.com/delete-passwords.html

**NOTE: Only have one antivirus program and one firewall installed on your computer.
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2000031316555206
"Microsoft recommends that you have only one anti-virus program installed on your computer."
Anti-adware/malware/spyware are ok to have more of.

Also scan with online scanners sometimes.
http://security.symantec.com/sscv6/home.asp?langid=ie&venid=sym&plfid=00&pkj=VOONYHGBYNCJEIMXQKC&bhcp=1
http://www.bitdefender.com/scan8/ie.html
http://www.ewido.net/en/onlinescan/
http://www.kaspersky.com/virusscanner
http://support.f-secure.com/enu/home/ols.shtml

Run Windows Update http://windowsupdate.microsoft.com/
and defragmet you harddisk(s).
How To Analyze and Defragment a Disk in Windows XP
http://support.microsoft.com/kb/305781

Hope this is helpful.
Good luck.
JTB.

Answer 2

When you were taken to that website, did a window pop up with details about a virus called W32.Myzor.FK@yf (that it infects files with the .exe extension, attempts to steal passwords, and private information from the infected computer)??? If so, go www.symantec.com/security_response/writeup.jsp?docid=2006-052310-2921-99&tabid=1
That takes you to a page that describes this as a "fake virus infection used to lure people into buying/installing a rogue application like MalwareWipe., and other similar ones. It has a medium threat, but it also has a removal tool you can use to get rid of it. I ALWAYS check out Symantec first when I get emails saying "don't open this or that due to a baaaaad virus" and make sure it is not a hoax (if it is, I return the email saying so and not to worry about it).
(Note: hold cursor over website above to get the full listing)

Answer 3

Easy, this is a virus that alot of people get worried about. Dont worry about it, it can easily be removed.
1. Go download Windows Malicious software removal tool
http://www.microsoft.com/security/malwareremove/default.mspx

2. Once that is download it, run the computer in safe mode
http://www.bleepingcomputer.com/tutorials/tutorial61.html#winxo

3. Run the MSRT and then restart the computer normally and you will be good to go.

Answer 4

This is a trojan. The best solution is to allow a HJT expert guide you through the removal proceedure. There are registry setting that need to be modified and it is better if you have someone who can walk you through it.

HJT Guide
http://www.bleepingcomputer.com/forums/topic34773.html

Answer 5

maybe a good spyware scanner, but with nortons there another virus scanner may not work. its not a virus anyway, sounds like a hijacker (malware)

Answer 6

u have a re-director installed..which is taking u to that page..install yahoo toolbar and do a spyware scan with norton anti spy(free with yahoo toolbar) ..if it doesn't work, install avg antivirus
manoj

Answer 7

please check out
http://computer-probs.blogspot.com/
It not only gives complete solutions but also offers
free downloads of effective softwares which can detect
and eliminate all spy ware /virus /ad ware /Trojans completely.

Answer 8

try trappng it in a folder