Without paying the ridiculous disconnect fees? I am tired of explaining the story so I will cut it short. I have been a customer for 4 years and the past three months I have been on the phone arguing with them because each month there have been ridiculous charges to my account that they claim are correct. WHICH THEY ARE NOT! They are charging us for a regular plan and a shared plan when we should only be charged for a shared plan of 2 phones. Every time we call though the people refuse to do anything about it and the one time someone did somehow our next bill still posted the charges as late fees. We are tired of dealing with them and just want them to let us go! Any loop holes or anything? We can't afford to keep paying for their mistakes. They are being dictators and whatever they say we have to pay we have to pay. There has to be something wrong with that.
2007-07-06 14:07:09 · 3 answers · asked by Smelly 2 in Consumer Electronics ➔ Cell Phones & Plans
try this
Verizon Resolution Dispute
Verizon Way
Alpharetta, Ga 30004
They only take writen comments.
No calls.
Do your best to justify your issues and you can win this one.
Why ex Verizon person and resolution offered in extreme cases.
Let us know please
Mc
2007-07-06 14:45:42 · answer #1 · answered by Michael M 7 · 0⤊ 0⤋
You have 3 options here:
1. Get a lawyer involved. A simple letter from the lawyer might help but it might be expensive too.
2. Cancel the contract and pay the 175 per line.
3. Visit a contract swapping site like cellswapper.com and stick someone else with the plan.
I've never had problems with verizon theyve always been very helpful to me.
2007-07-06 14:43:31 · answer #2 · answered by Anonymous · 0⤊ 0⤋
IN this situation, I would pay them off and the fee as well. They will not listen to you, and are charging you for extra. It's ridiculous.
2007-07-06 14:15:55 · answer #3 · answered by NY_Attitude 6 · 0⤊ 0⤋