New Mac laptop not able to connect to wireless router even though it is working on other (PC) laptops?

Question

Hi,
I ust got a new mac laptop and am trying to hook it up to my Zoom wireless router at home. It is WPA encrypted with a passphrase, and the wireless internet is working perfectly on other laptops (which are windows instead of mac). My laptop finds the network, asks for the passphrase (which I have double and triple checked, it is correct!), tries to connect, but then always says there is an error...

This is my first mac and I don't know much about it, is there some sort of systems settings that I might need to play with? I have connected to wireless internet on this laptop before (In america) but it doesn't seem to want to work in England.

Any ideas?

Thanks!

Answer 1

When your Mac asks for the PassPhrase, it's asking for the WEP key, that's why it won't work.

Call Apple tech support and ask them "How to get to the WPA passphrase entry screen". Tell them it's an OS X question, NOT a router question, because they will try to tell you they don't support routers. It took me 5 calls to get a good techie who knew the answer.

Answer 2

Same thing happened to me with a psp, i could see the network and would give an error when connecting. The reason for this was, the router was in 802.11 G mode while PSP only has 802.11 B capabilities. Switching the router to Mixed mode worked

Answer 3

Select Go
on the top tool bar
It should automatically detect other computers on your network

Answer 4

Check to see if the router is WEP protected and check your firewall settings.