how can I fix my norton antivirus 2002???

Question

My Norton antirus program recently stopped scanning incoming and outgoing mail. I am getting a message when my computer starts up..."CANT START NORTON EMAIL PROTECTION". Also there is a an URGENT MESSAGE SAYING ERROR on email scanning when I open the antivirus by clicking the icon. If I have to uninstall and reinstall will I lose all of my latest virus definitons . My subscription expired and dont want to pay them again for definitons.

Answer 1

Uninstall Norton and try a free one.
Download and run the Norton Removal Tool
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

You need to get one antivirus program, one firewall and some spyware/adware/malware removers if you don't have it.
I use Norton Internet Security (antivirus, spyware, firewall, add blocker, mail spamfilter, pop up blocker etc) Ad Aware, Spybot and more on my desktop running XP Home SP2 with Firefox and Yahoo Toolbar with pop up blocker.
On my laptop i have Ubuntu 7.04. No security needed in Linux, but i use antivirus and firewall. Firefox is standard.
I have no virus, spyware, adware, pop up etc on my computers.
Mozilla Firefox and Opera are safer browsers to use then Internet Explorer.
http://en-us.www.mozilla.com/en-US/products/
http://www.opera.com/

Here are some free programs.
BitDefender Anti-Virus Free.
http://www.bitdefender.com/PRODUCT-14-en--BitDefender-8-Free-Edition.html
Avast Anti-Virus Free.
http://www.avast.com/eng/avast_4_home.html
AVG Anti-Virus Free.
http://free.grisoft.com/doc/2/lng/us/tpl/v5
Avast Virus Cleaner - free virus removal tool.
http://www.avast.com/eng/avast-virus-cleaner.html

Firewall Protection.
ZoneAlarm Firewall Free.
http://www.zonealarm.com/store/content/catalog/products/sku_list_za.jsp?dc=34std&ctry=&lang=nb&lid=trial_zaFamily
Easy-to-use firewall blocks hackers and other unknown threats.
* Systematically identifies hackers and blocks access attempts.
Automatically makes your computer invisible to anyone on the Internet.
Use ZoneAlarm if you normally use Windows Firewall.
Disable Windows Firewall after downloading ZoneAlarm if it's not done automatically.

Ad-Aware 2007 Free.
http://www.lavasoftusa.com/products/ad_aware_free.php
Ad-Aware 2007 Free remains the most popular anti-spyware product for computer users around the world, with nearly one million downloads every week. Our free anti-spyware version provides you with advanced protection against spyware that secretly attaches and takes control of your computer, resulting in aggressive advertising pop-ups, sluggish computer activity, even identity theft through stolen bank details, passwords, and credit card account numbers. If you want real-time scanning capabilities, consider upgrading to Ad-Aware 2007 Plus for real-time protection against spyware, all the time.

SUPERAntiSpyware Free.
http://www.superantispyware.com/

AVG Anti-spyware Free.
http://free.grisoft.com/doc/20/lng/us/tpl/v5

Spybot - Search & Destroy detects and removes spyware, a relatively new kind of threat not yet covered by common anti-virus applications. spyware silently tracks your surfing behaviour to create a marketing profile for you that is transmitted without your knowledge to the compilers and sold to advertising companies. If you see new toolbars in your Internet Explorer that you haven't intentionally installed, if your browser crashes inexplicably, or if your home page has been "hijacked" (or changed without your knowledge), your computer is most probably infected with spyware. Even if you don't see the symptoms, your computer may be infected, because more and more spyware is emerging. Spybot-S&D is free, so there's no harm giving it a try to see if something has invaded your computer.
http://www.safer-networking.org/en/mirrors/index.html

AVG Anti-Rootkit Free.
http://free.grisoft.com/doc/39798/lng/us/tpl/v5
AVG Anti-Rootkit is a powerful tool with state-of-the-art technology for detection and removal of rootkits. rootkits are used to hide the presence of a malicious object like Trojans or keyloggers on your computer. If a threat uses rootkit technology to hide itself it is very hard to find the malware on your PC. AVG Anti-Rootkit gives you the power to find and delete the rootkit and to uncover the threat the rootkit is hiding.

CCleaner is a freeware system optimization and privacy tool. It removes unused files from your system - allowing Windows to run faster and freeing up valuable hard disk space. It also cleans traces of your online activities such as your Internet history. But the best part is that it's fast and contains NO spyware or adware.
http://www.ccleaner.com/

ClearAllHistory - clears browser history, cache, cookies, clipboard and remove other computer activity tracks.
http://www.clearallhistory.com/delete-passwords.html

**NOTE: Only have one antivirus program and one firewall installed on your computer.
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2000031316555206
Anti-adware/malware/spyware are ok to have more of.

Also scan with online scanners sometimes.
http://security.symantec.com/sscv6/home.asp?langid=ie&venid=sym&plfid=00&pkj=VOONYHGBYNCJEIMXQKC&bhcp=1
http://www.bitdefender.com/scan8/ie.html
http://www.ewido.net/en/onlinescan/
http://www.kaspersky.com/virusscanner
http://support.f-secure.com/enu/home/ols.shtml

Also run Windows Updata http://windowsupdate.microsoft.com/
and defragmet you harddisk(s).
How To Analyze and Defragment a Disk in Windows XP
http://support.microsoft.com/kb/305781

Hope this is helpful.
Good luck.
JTB.

Answer 2

2

Answer 3

Running an antivirus that is expired, relying on old virus definitions, is asking for virus trouble.

Why don't you just uninstall the Nortons and use one of the free antivirus applications that are out there.
AVG is free, and it works as well.

It may not be as comprehensive as some, but it works better than relying on old definitions.

The link to download AVG is below.
AVG Antivirus Free Edition is the first one on the list.

Answer 4

It is not working because your subscription is out dated, you updates are saved to a different location on your computer, see if you can save them to disc, before reinstalling. even if you reinstall you will still be out dated unless you have the free 3 months, even then you will need to delete the Norton and synaptic fill completely off your computer they are in a few places like your temp files under setting. why don't you use a free virus detection like avast it won't slow down your resources like Norton.

Answer 5

You may have a virus capable of interfering with Norton AntiVirus. Without the ability to get updates, it can't defend itself against new viruses.

Answer 6

Yes, maybe you have to remove it and reinstall it again.
You can contact symantec and ask them for support. Usually they have support for registered users.
I would recommend you to try any of the freeware antivirus such as avg, avira or avast.

Answer 7

hi

lets get on thing straight - norton antivirus or internet security sucks big time. he messed up more computers than protects

if you looking for something to replace it then try kaspersky

good luck

Answer 8

norton antivirus is bogus get avg free antivirus on the internet its te best