How does one ask Google to increase their wireless signal?

Question

I called the number in Mtn. View and they said there is no one to ask for help regarding the wireless service in Mountain View. I have comcast cable for two of our desktop computers, but my kid's other computer was using the wireless service from Google but now it's no longer signaling. I know it's free, but seriously, someone could check the node on the pole right outside our house to see if it's still operable or if the signal can be increased.

Answer 1

Did you try the contact form?
https://wifi.google.com/support/bin/request.py

Just a possibility.

If it were me, I would just get a wireless router and have secure wireless access since you already have a much faster connection.