I had a HP printer which packed up ( 2nd in a year) and because I needed one in a hurry I nipped to the Asda and bought a Lexmark for less than £20 including cartridge ,which is £4 less than just a replacement cartridge for the HP costs! The Lexmark actually prints faster and better than the HP but it will not print at all unless I turn the Virus protection ( Norton) off. Any ideas why?
2007-07-02 08:23:23 · 5 answers · asked by Anonymous in Computers & Internet ➔ Hardware ➔ Printers
you cant use a lexmark with anti virus because it blocks lexmark printers Norton thinks that lexmarks a virus
2007-07-02 20:14:08 · answer #1 · answered by Josh 4 · 0⤊ 0⤋
Don't know why that should affect the printer but it's true that replacement cartridges for Lexmark actually cost more than the printers. Stupid really.
I used to have one - now I have Epson
2007-07-02 08:32:34 · answer #2 · answered by Debi 7 · 0⤊ 0⤋
I've seen this problem before quite a few times. I'm guessing that the version of Norton that you have doesn't just scan for viruses. I'll bet that it has some sort of Network Security/ Firewall in it also.
First thing I would do is disable norton firewall and try to print. This will determin if its the fire wall or not.
If it does print, with just the firewall off, then the next step would be to allow the process in the firewall settings. Or, if you wish, just leave the firewall disabled.
2007-07-02 08:34:35 · answer #3 · answered by Mark 1 · 0⤊ 1⤋
You may need to place an exception in the Norton for the printer to work.
2007-07-02 08:31:20 · answer #4 · answered by Marvinator 7 · 0⤊ 0⤋
you will pay more for a replacement cartridge than you did the printer.
2007-07-02 08:27:59 · answer #5 · answered by The Caretaker. 2 · 0⤊ 1⤋