BANK LIED 2 me re fee for TRANSFERING FUNDS from CC to CKG now I have a huge FEE they said there'd B no FEE !!

Question

This Wednesday I called my bank's Credit Card department and asked if I made a transfer from my CC to my Checking (also with them) would there be any fee to do so. Their phone rep. said, "There'll be NO FEES as long as you do it on-line." I asked her TWICE, just to be sure, becuz I am TotallyDisabled and cannot afford any huge transfer fees !!! Well, while doing some on-line banking today I saw a huge FEE of $140.00 attached to my CC (M/C) as a FEE for that transfer !!! Being terribly upset, I phoned them & was told, "We do have fees & they can't be waived!" Well, I don't want it waived, I WANT IT REMOVED, as I was told by THEIR REP. that THERE'D BE "NO FEE" ! I asked to speak to a supervisor & was told that she'd get me 1,"but she won't waive the fee either"!!! I was then told they were too busy & I'd get a "call back w/i 24 hrs.So, I sent them an on-line written message informing them of the problem & pleading 4 them to DO THE RIGHT THING! WHAT ELSE CAN I DO if this fails? HELP

Answer 1

Old Lady has the right idea, although I would probably not copy the local press immediately. Let the CEO make it right. If not, do exactly what Old Lady suggested.

I had a similar problem with a national retailer over a dispute of $500. I was told by an employee and her manager that nothing could be done and when I suggested that I would write to a senior executive, I got the old "he won't do anything either."

So, the letter was sent to the CEO outlining the situation. Within two weeks, I received a $500 credit and a $10 gift card.

Be straight with the facts because the CEO will have his assistant check. Be polite and state precisely what you want them to do. Include if you like that you because you are disabled and cannot afford transfer fees, you made repeatedly asked the phone rep if there were any fees.

Good luck.

Answer 2

Unfortunately, you are probably up a creek without a paddle. Even if you received some bad information from no customer service over the phone, the bank will just refer you to your credit card agreement.

If you read the agreement, you most likely already agreed to the outrageous fees they assessed. You will have to look very closely in the lawyer type. Also, be careful. In addition to the $140 fee, they are also probably charging you a special interest rate of over 20 percent for the cash advance, even if your regular interest rate is much lower.

Answer 3

Address a letter to the CEO of the bank. Outline the problem and relate exactly what happened. Make two copies of the letter. Send the original to the bank. Send a copy to your local media outlet (TV or newspaper) with a covering note explaining that you are totally disabled and this is grossly unfair. It's amazing what a little publicity can do to get intransigents, such as banks. to reconsider when they take a hard nosed stance. You could also think about changing banks or finding a credit union, that would be a little more friendly.

Answer 4

you have tyo speak to someone at corporate hq same thing happened to me with bellsouth ( not a credit card though). they charged me when I was told there would be no charge then the supervisor was a a$$hole and told me there was nothing he could do. So I told him some choice words and promised him it would be removed. I emailed consumer complaints at the corporate office(because each branch has one, but you want the main HQ) and sure enough within the week that charge was removed. Give it a try. No matter what the fee CAN be removed it just depends how high up the chain you have to go to get er dun!!!

Answer 5

Waiving the fee is what the bank calls removing it. I can promise you the website SPECIFICALLY stated that you WOULD be charged a fee. You checked a box acknowledging that you read and agreed to the the terms listed, including the fee. You can't prove the phone call ever happened. The bank can prove the website disclosed the fee. Your failure to read the disclosure on the web site referred to as "stupid tax".

Answer 6

I do not think they lied, they made a mistake.

1) Make a note of the dates the name of the person who gave you the wrong info and his exact words.
If you do not have his name, telephone and find out

2) Write to the branch manager and ask him to put things right or you will be forced to write to their head office.
Also tell the manager you will visit the branch (give date and time) to clear up the matter with him. At the meeting be very firm, very sure, but very calm and polite.

3) If the matter is not cleared up, go to a lawyer. If you can prove what you say , you have a cast iron case. .

Answer 7

its time to go to the bank your self and dont leave till they get your account right.you really dont need to do everything on line,or on the phone.time to talk to bank president.