if a product is faulty
2007-06-26 22:24:22 · 4 answers · asked by business mouse 1 in Business & Finance ➔ Small Business
It's just good customer service. My boyfriend found a piece of plastic in a pie he bought from Sainsburys so I sent it back to them and they sent an apology letter and £15 worth of vouchers. My faith is now restored in Sainsburys and I will shop there again. If a product is faulty, it is their "fault" (haha) and therefore customers would like to receive an apology.
2007-06-26 23:22:44 · answer #1 · answered by Anonymous · 0⤊ 0⤋
As far as I know a business does not have to write an apology letter if a product is faulty, however, if they want to appear concerned about their customers remaining customers, and if they want their customers to know that they value their business, then they will write an apology letter. It's not always about the simple exchange of money and products or services, sometimes customers want to be more than a number....
2007-06-27 00:47:08 · answer #2 · answered by reddevilbloodymary 6 · 0⤊ 0⤋
Very few do , you usually receive a reply that says all our assistants are right piss off
2016-04-01 07:05:36 · answer #3 · answered by Anonymous · 0⤊ 0⤋
To avoid being sued ?
2007-06-26 22:43:36 · answer #4 · answered by Steve B 7 · 0⤊ 0⤋