A friend of mine and I were in a hardware store today and he picked up a granite vase. Upon picking it up at the neck, it crumbled and shattered on the ground. Furthermore, his hand got cut in the process. The owner charged my friend (20% off the sticker price) for the piece. We think that their may be a consumer law (in California at least) stating that the company can not charge the consumer accidental damage, but he paid anyways (with the intent of stopping payment on his credit card). Does anybody know the legality of this situation?
2007-06-25 09:01:14 · 3 answers · asked by Anonymous in Business & Finance ➔ Small Business
Stores have insurance to cover that sort of thing, so if you pay them for it, they're technically getting paid twice. If you feel bad about it, I might offer to pay them for it, but I would only pay them what they paid for it, I wouldn't pay the marked price to give them profit on it.
2007-06-25 09:10:46 · answer #1 · answered by Cubs39 4 · 0⤊ 0⤋
I can tell you the moral answer to the situation. Have you ever heard your mommy say "Look, but don't touch!" "What you break, you buy!" It is the consumers responsibility to make sure that if it were their vase, would they like to be compensated for something that someelse broke? intentionally or unintentionally? I think you know the answer to that question.
2007-06-25 16:13:36 · answer #2 · answered by karen kremer smith 5 · 0⤊ 2⤋
What about personal responsiblity? Why should the store owner have to pay for this? Why should the insurance company have to pay for this?
2007-06-25 19:10:11 · answer #3 · answered by jdkilp 7 · 0⤊ 2⤋