Does anyone own the Bissell Pro Heat Carpet Cleaner?? Need help.?

Question

Ok, this is weird. I owned a Hoover carpet cleaner for many years and NEVER had this happen.
This was given to me as a gift (Bissell Pro Heat), yes a gift, and I use the recommended solution for it, and even used the Walmart Brand solution too. I have a beige carpet and most of the times when the carpet dries, there are light brown spots.
They are horrible looking and when I go over it, again, it gets worst.
I have used cold water in the machine and not using the heat, and I've used the hot water, and still spots appear.
Why is this?
Anyone else out there had this problem?

These stains were not there before I shampoo. They appear after I clean. I clean all brushes and tanks after each use.

Ok, more info I forgot.
This carpet is 10yrs old and usually had a professional do it. Then bought the Hoover because I clean alot and having someone come in got real expensive. The Bissell was given as a gift.

They appear in all different areas. Not the same place.

Answer 1

I work for a bissell warranty center, and I have a carpet cleaning certification through a reputable company. The term for whats happening to your carpet is browning. Soap is designed to attract dirt to it, so that when you extract the soap(shampoo) back out, the dirt comes with it. If you don't get all the soap back out, the residue will attract dirt, and the result is browning. The big secret in cleaning carpet well, is to go over it again with a "rinsing agent". This is a product designed to break down shampoo and neutralize it. Since you've already shampooed your carpets before, there's probably a lot of residue built up in it already. I would just use a rinse the next time, and you might be pleasantly surprised by the results. Misco makes a product called "Rinse and Neutralizer." That's the best stuff I've found. You probably won't find it in a big box store. You might have to go Janitorial Supply house. Regardless of what anyone says, it will not hurt your machine, in fact, it helps get the hard water and shampoo build up back out of the lines, pump, and heater. The machine will work better and last longer if you use it. If you can't find it let me know and I will help you.

Answer 2

I have beige carpet and have never had problems with it as long as I have used the Bissell solution. Although that solution may not work on your carpet. Are you spraying the spray on evenly and were there spots in that area before. There is a pre-treater that is normally used for spots.

You could try using whatever solution you used in the Hoover. I would think since the steam cleaners work basically the same the Hoover solution should (not saying it will) possibly work in the Bissell. Just a thought. You could test it and see.

I think on the Bissell cleaning solution they say to test it on a small portion of your carpet that normally wouldn't get seen. I think most carpet cleaners say that.

If you buy a new carpet, some will say which steam cleaners they recommend for that carpet. I think Scotch Guarded ones normally recommend the Bissell.

Answer 3

I have a Bissel not the same one, but I ran out of solution... For a quick fix I used a little laundry soap.. It worked for what I needed....

Answer 4

i have a bissell and have not had this happen... are the spots coming up in the same place? it may just be a reaction of your carpet to the solution you use.... usually you check a small area of your carpet with the solution to make sure it doesn't react negatively.......

Answer 5

Go to there web site and look for "contact us" area. Then write a nice letter of complaint.